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Maria Åkesson
Maria Åkesson
Ph.D in business administration, CTF Service Research Center, Karlstad University, Sweden
Verified email at kau.se
Title
Cited by
Cited by
Year
Customer experience from a self-service system perspective
M Åkesson, B Edvardsson, B Tronvoll
Journal of service management 25 (5), 677-698, 2014
1312014
E‐government and service orientation: gaps between theory and practice
M Åkesson, P Skålén, B Edvardsson
International Journal of Public Sector Management 21 (1), 74-92, 2008
1192008
Value proposition test-driving for service innovation: How frontline employees innovate value propositions
M Åkesson, P Skålén, B Edvardsson, A Stålhammar
Journal of Service Theory and Practice 26 (3), 2016
942016
Effects of e‐government on service design as perceived by employees
M Åkesson, B Edvardsson
Managing Service Quality: An International Journal 18 (5), 457-478, 2008
512008
Towards a service‐dominant professional identity: An organisational socialisation perspective
M Åkesson, P Skålén
Journal of Service Management 22 (1), 23-38, 2011
362011
Role constellations in value co-creation: a study of resource integration in an e-government context
M Åkesson
Karlstad University, 2011
282011
Role constellations in self-service based systems
M Åkesson, B Edvardsson
Nordic Academy of Management Conference, University of Iceland, Reykjavik …, 2013
2013
What drives customer experiences?
M Åkesson, B Edvardsson, B Tronvoll
Naples Forum, June 18-21, University of Naples, Italy, 2013
2013
Resource test-driving for service innovation: How ordinary employees innovate new value propositions
A Stålhammar, M Åkesson, P Skålén, B Edvardsson
QMOD conference on Quality and Service Sciences. Sept 5-7. Poznan University …, 2012
2012
E-government and Service Orientation: a review of conceptual and empirical research
M Åkesson, P Skålén, B Edvardsson
QUIS 10, Orlando, USA, 2007
2007
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Articles 1–10