| Responding to unexpected overloads in large-scale service systems O Perry, W Whitt Management Science 55 (8), 1353-1367, 2009 | 63 | 2009 |
| A fluid approximation for service systems responding to unexpected overloads O Perry, W Whitt Operations research 59 (5), 1159-1170, 2011 | 48 | 2011 |
| A logarithmic safety staffing rule for contact centers with call blending G Pang, O Perry Management science 61 (1), 73-91, 2015 | 39 | 2015 |
| Overflow networks: Approximations and implications to call center outsourcing I Gurvich, O Perry Operations research 60 (4), 996-1009, 2012 | 34 | 2012 |
| Service system with dependent service and patience times C Wu, A Bassamboo, O Perry Management Science 65 (3), 1151-1172, 2019 | 33 | 2019 |
| A fluid limit for an overloaded X model via a stochastic averaging principle O Perry, W Whitt Mathematics of Operations Research 38 (2), 294-349, 2013 | 33 | 2013 |
| An ODE for an overloaded X model involving a stochastic averaging principle O Perry, W Whitt Stochastic Systems 1 (1), 59-108, 2011 | 31 | 2011 |
| Queueing models for patient-flow dynamics in inpatient wards J Dong, O Perry Operations research 68 (1), 250-275, 2020 | 30 | 2020 |
| On the Instability of Matching Queues P Moyal, O Perry Annals of applied probability, 2017 | 27 | 2017 |
| Improving prehospital stroke diagnosis using natural language processing of paramedic reports A Mayampurath, Z Parnianpour, CT Richards, WJ Meurer, J Lee, ... Stroke 52 (8), 2676-2679, 2021 | 18 | 2021 |
| Diffusion approximation for an overloaded X model via a stochastic averaging principle O Perry, W Whitt Queueing Systems 76, 347-401, 2014 | 13* | 2014 |
| Achieving rapid recovery in an overload control for large-scale service systems O Perry, W Whitt INFORMS Journal on Computing 27 (3), 491-506, 2015 | 12 | 2015 |
| Dynamic pricing policies for an inventory model with random windows of opportunities A den Boer, O Perry, B Zwart Naval Research Logistics (NRL) 65 (8), 660-675, 2018 | 10 | 2018 |
| Chattering and congestion collapse in an overload switching control O Perry, W Whitt Stochastic Systems 6 (1), 132-210, 2016 | 10 | 2016 |
| A fluid-diffusion-hybrid limiting approximation for priority systems with fast and slow customers L Yu, S Iravani, O Perry Operations Research 70 (4), 2579-2596, 2022 | 8 | 2022 |
| Addressing US national geographic disparity in kidney transplantation by creating sharing partnerships A Davis, S Mehrotra, V Kilambi, O Perry, JJ Friedewald, DP Ladner, ... Working paper, 2015 | 5 | 2015 |
| Asymptotic optimality of the binomial-exhaustive policy for polling systems with large switchover times Y Hu, J Dong, O Perry The Annals of Applied Probability 32 (6), 4803-4848, 2022 | 4 | 2022 |
| When service times depend on customers’ delays: A solution to two empirical challenges CA Wu, A Bassamboo, O Perry Operations Research, forthcoming, 2022 | 3 | 2022 |
| Use of a novel patient-flow model to optimize hospital bed capacity for medical patients Y Hu, J Dong, O Perry, RM Cyrus, S Gravenor, MJ Schmidt The Joint Commission Journal on Quality and Patient Safety 47 (6), 354-363, 2021 | 3 | 2021 |
| When Service Times Depend on Customers’ Delays: A Relationship Between Two Models of Dependence C Wu, A Bassamboo, O Perry Operations Research 70 (6), 3345-3354, 2022 | 2 | 2022 |
