| Artificial intelligence humor in service recovery X Xu, J Liu Annals of Tourism Research 95, 103439, 2022 | 39 | 2022 |
| Emotional intelligence similarity in service recovery X Xu, J Liu, D Gursoy Annals of Tourism Research 96, 103465, 2022 | 10 | 2022 |
| How do travel experience sharing type, tourism activity type, and temporal distance shape online viewers’ travel intentions? An application of construal level theory J Liu, X Xu, L Wang Current Issues in Tourism, 1-23, 2023 | 4 | 2023 |
| How do customers navigate perceived inappropriateness of collective emotion in group service recovery? An application of cognitive dissonance theory X Xu, J Liu, R Cai Tourism Management 93, 104615, 2022 | 4 | 2022 |
| Bed and Breakfast (B&B) social servicescape and customer satisfaction: Positive emotion mediation and sex moderation J Liu, X Li, H Chen, X Su, R Yu Journal of Psychology in Africa 32 (2), 152-158, 2022 | 3 | 2022 |
| Humor type and service context shape AI service recovery J Liu Annals of Tourism Research 103, 103668, 2023 | 2 | 2023 |
| Promotional games in service recovery: Luck works J Liu Annals of Tourism Research 105, 103691, 2024 | | 2024 |
| Empathic accuracy in artificial intelligence service recovery X Xu, N Wen, J Liu Tourism Review, 2023 | | 2023 |
| Leveraging horizon height in a panoramic advertisement to promote tourism advertising effectiveness: a construal fit perspective J Liu, X Xu, H Xiao Current Issues in Tourism, 1-23, 2023 | | 2023 |
Dogan GursoySchool of Hospitality Business Management, Carson College of Business,Washington State UniversityVerifierad e-postadress på wsu.edu
