| Generation Y values and lifestyle segments D B. Valentine, T L. Powers Journal of consumer marketing 30 (7), 597-606, 2013 | 642 | 2013 |
| The impact of structure and process attributes on satisfaction and behavioral intentions D Bendall‐Lyon, TL Powers Journal of Services Marketing 18 (2), 114-121, 2004 | 286 | 2004 |
| Reverse logistics capabilities: antecedents and cost savings EP Jack, TL Powers, L Skinner International Journal of Physical Distribution & Logistics Management 40 (3 …, 2010 | 271 | 2010 |
| Critical competitive methods, generic strategies, and firm performance TL Powers, W Hahn International Journal of Bank Marketing 22 (1), 43-64, 2004 | 239 | 2004 |
| Factors influencing successful buyer–seller relationships TL Powers, WR Reagan Journal of business research 60 (12), 1234-1242, 2007 | 234 | 2007 |
| A review and synthesis of demand management, capacity management and performance in health‐care services EP Jack, TL Powers International Journal of Management Reviews 11 (2), 149-174, 2009 | 155 | 2009 |
| The role of complaint management in the service recovery process D Bendall-Lyon, TL Powers The Joint Commission journal on quality improvement 27 (5), 278-286, 2001 | 145 | 2001 |
| Corporate and individual influences on managers' social orientation JW Marz, TL Powers, T Queisser Journal of Business Ethics 46, 1-11, 2003 | 139 | 2003 |
| The influence of cognitive dissonance on retail product returns TL Powers, EP Jack Psychology & marketing 30 (8), 724-735, 2013 | 137 | 2013 |
| The impact of gender differences on change in satisfaction over time D Bendall‐Lyon, TL Powers Journal of Consumer Marketing 19 (1), 12-23, 2002 | 135 | 2002 |
| Adaptation of marketing mix elements in international markets TL Powers, JJ Loyka Journal of global marketing 23 (1), 65-79, 2010 | 123 | 2010 |
| Volume flexible strategies in health services: a research framework EP Jack, TL Powers Production and Operations Management 13 (3), 230-244, 2004 | 118 | 2004 |
| Strategic plan quality, implementation capability, and firm performance W Hahn, TL Powers Academy of Strategic Management Journal 9 (1), 63, 2010 | 110 | 2010 |
| The impact of strategic planning sophistication and implementation on firm performance W Hahn, T Powers The Journal of business and economic studies 5 (2), 19, 1999 | 87 | 1999 |
| Costs and benefits of selected response inducement techniques in mail survey research WS Martin, WJ Duncan, TL Powers, JC Sawyer Journal of Business Research 19 (1), 67-79, 1989 | 65 | 1989 |
| Understanding the causes of retail product returns TL Powers, EP Jack International Journal of Retail & Distribution Management 43 (12), 1182-1202, 2015 | 64 | 2015 |
| Online product search and purchase behavior of Generation Y DB Valentine, TL Powers Atlantic Marketing Journal 2 (1), 6, 2013 | 61 | 2013 |
| Managing strategic supplier relationships: antecedents and outcomes EP Jack, TL Powers Journal of Business & Industrial Marketing 30 (2), 129-138, 2015 | 60 | 2015 |
| Market, industry, and company influences on global product standardization TL Powers, JJ Loyka International Marketing Review 24 (6), 678-694, 2007 | 58 | 2007 |
| Using complaint behavior to improve quality through the structure and process of service delivery TL Powers, D Bendall-Lyon Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2002 | 58 | 2002 |
