| A Customer Perspective on Omnichannel Customer Journey and Channel Usage: A Qualitative Study E Mali, T Paananen, L Frank, M Makkonen Proceedings of the 8th International Workshop on Socio-Technical Perspective …, 2022 | 7 | 2022 |
| Reinforcement of Brand Relationships in an Omnichannel Environment: a Qualitative Study on Clothing Shopping T Paananen, T Kemppainen, L Frank, M Holkkola, E Mali The 14th Mediterranean Conference on Information Systems (MCIS), 2022 | 6 | 2022 |
| Customer-Brand Relationships in the Context of Digital Brands T Paananen, L Frank, T Kemppainen 35th Bled eConference Digital Restructuring and Human (Re) action, 495-510, 2022 | 5 | 2022 |
| THE ROLE OF SUSTAINABILITY IN ONLINE CUSTOMER EXPERIENCES: A QUALITATIVE STUDY ON FEMALE FASHION SHOPPERS M Holkkola, L Frank, T Kemppainen, T Paananen, V Luhtanen The 14th Mediterranean Conference on Information Systems (MCIS), 2022 | 4 | 2022 |
| How Do QR Codes Enhance Customer Experience?: Omnichannel Customer Experiences in a Brick-and-Mortar Fashion Store M Holkkola, T Paananen, L Frank, T Kemppainen, M Makkonen Bled eConference, 2023 | 1 | 2023 |
| Customers’ QR Code Usage Barriers in a Brick-and-Mortar Store: A Qualitative Study T Paananen, M Holkkola, M Makkonen, L Frank, T Kemppainen Bled eConference, 2023 | 1 | 2023 |
| The Cross-Channel Effects of In-Store Customer Experience in the Case of Omnichannel Fashion Retailing in Finland M Makkonen, L Frank, T Paananen, M Holkkola, T Kemppainen Bled eConference, 2023 | 1 | 2023 |
| Asiakaskokemus verkossa: Chatbot vs. Chat T Paananen | 1 | 2019 |
| How Can Favorite Digital Services Enhance Users’ Digital Well-Being? A Qualitative Study T Kemppainen, T Paananen European, Mediterranean, and Middle Eastern Conference on Information …, 2024 | | 2024 |
| Dualities of digital services: everyday digital services as positive and negative contributors to customer well-being T Kemppainen, TE Paananen Journal of Service Theory and Practice, 2024 | | 2024 |
| The Role of Anticipated Guilt and its Neutralisation in Explaining Responsible Online Shopping M Makkonen, L Frank, T Paananen Bled eConference, 2023 | | 2023 |
| Brändin ja kuluttajan välinen suhde digitaalisissa kuluttajapalveluissa T Paananen | | 2021 |
Lauri FrankSenior Researcher, Faculty of Information Technology, University of Jyväskylä, FinlandVerified email at jyu.fi
