Lia Patrício

Citeras av

	Alla	Sedan 2019
Citat	9467	6382
h-index	32	32
i10-index	50	45

1400

700

350

1050

2008200920102011201220132014201520162017201820192020202120222023202425 42 51 71 137 162 189 275 482 629 812 926 1154 1138 1318 1079 759

Offentlig åtkomst

Visa alla

18 artiklar

3 artiklar

tillgänglig

inte tillgänglig

Enligt krav från finansiärer

Medförfattare

Raymond P. FiskDistinguished Professor Emeritus of Marketing, Texas State UniversityVerifierad e-postadress på txstate.edu
Jorge Grenha TeixeiraAssistant Professor at the Faculty of Engineering of the University of Porto (FEUP)Verifierad e-postadress på fe.up.pt
João Falcão e CunhaUniversidade do Porto, Faculdade de EngenhariaVerifierad e-postadress på fe.up.pt
Amy OstromProfessor of Marketing, Arizona State UniversityVerifierad e-postadress på asu.edu
Daniela SangiorgiPolitecnico di MilanoVerifierad e-postadress på polimi.it
Nuno Jardim NunesITI, LARSyS, Carnegie Mellon University, Instituto Superior TécnicoVerifierad e-postadress på tecnico.ulisboa.pt
chris magee, also Christopher L. MageeProfessor of the Practice Emeritus, MIT Institute of Data, Systems and SocietyVerifierad e-postadress på mit.edu
Chris VossProfessor of OM, Warwick Business School, Emeritus Professor London Business SchoolVerifierad e-postadress på london.edu
Renato Natal JorgeProfessor of Structural Mechanics and Biomechanics, University of PortoVerifierad e-postadress på fe.up.pt
Paul P. MaglioProfessor of Management and Cognitive Science, UC MercedVerifierad e-postadress på ucmerced.edu
James C SpohrerISSIPVerifierad e-postadress på issip.org
Kelly LyonsFaculty of Information, University of TorontoVerifierad e-postadress på utoronto.ca
A ParasuramanProfessor of Marketing, University of MiamiVerifierad e-postadress på miami.edu
Ko-Hsun HuangVolvoVerifierad e-postadress på volvo.com
Gabriela BeirãoAssistant Professor, INESC TEC and Faculty of Engineering, University of PortoVerifierad e-postadress på fe.up.pt
Cheryl A. KieliszewskiIBMVerifierad e-postadress på us.ibm.com
Nicola MorelliProfessor, Aalborg University - CopenhagenVerifierad e-postadress på create.aau.dk
Nina CostaUniversity of AveiroVerifierad e-postadress på ua.pt
Thorsten GruberProfessor of Marketing and Service Management, Centre for Service Management (CSM), LoughboroughVerifierad e-postadress på lboro.ac.uk
Nancy V. WünderlichTechnische Universität BerlinVerifierad e-postadress på tu-berlin.de

Följ

Lia Patrício

Associate Professor, INESC TEC and Faculty of Engineering, University of Porto

Verifierad e-postadress på fe.up.pt

Service design service innovation customer experience service system transformation


Titel Sortera efter citat Sortera efter år Sortera efter titel	Citeras av Citeras av	År
Service Research Priorities in a Rapidly Changing Context AL Ostrom, A Parasuraman, DE Bowen, L Patrício, CA Voss Journal of Service Research 18 (2), 127-159, 2015	2021	2015
Multilevel service design: from customer value constellation to service experience blueprinting L Patrício, RP Fisk, JF e Cunha, L Constantine Journal of Service Research 14 (2), 180-200, 2011	1050	2011
Customer experience modeling: from customer experience to service design J Teixeira, L Patrício, NJ Nunes, L Nóbrega, RP Fisk, L Constantine Journal of Service Management 23 (3), 362-376, 2012	688	2012
Designing multi-interface service experiences: the service experience blueprint L Patrício, RP Fisk, J Falcão e Cunha Journal of Service Research 10 (4), 318-334, 2008	605	2008
“Futurizing” smart service: implications for service researchers and managers NV Wunderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ... Journal of Services Marketing 29 (6/7), 442-447, 2015	453	2015
Handbook of service science PP Maglio, CA Kieliszewski, JC Spohrer, K Lyons, L Patrício, Y Sawatani Springer, 2019	397*	2019
Understanding value co-creation in complex services with many actors N Pinho, G Beirão, L Patrício, R P. Fisk Journal of Service Management 25 (4), 470-493, 2014	380	2014
Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels G Beirão, L Patrício, RP Fisk Journal of Service Management 28 (2), 227-249, 2017	330	2017
Upframing Service Design and Innovation for Research Impact L Patrício, A Gustafsson, R Fisk Journal of Service Research 21 (1), 3-16, 2018	315	2018
A bricolage perspective on service innovation L Witell, H Gebauer, E Jaakkola, W Hammedi, L Patricio, H Perks Journal of Business Research 79, 290-298, 2017	285	2017
The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design J Grenha Teixeira, L Patrício, KH Huang, RP Fisk, L Nóbrega, ... Journal of Service Research 20 (3), 240-258, 2017	281	2017
Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel L Patrício, RP Fisk, J Falcão e Cunha Managing Service Quality 13 (6), 471-482, 2003	238	2003
Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems L Patrício, D Sangiorgi, D Mahr, M Čaić, S Kalantari, S Sundar Journal of Service Management 31 (5), 889-909, 2020	159	2020
Elevating the human experience (HX) through service research collaborations: introducing ServCollab RP Fisk, L Alkire, L Anderson, DE Bowen, T Gruber, AL Ostrom, L Patrício Journal of Service Management 31 (4), 615-635, 2020	156	2020
Billions of impoverished people deserve to be better served: A call to action for the service research community RPP Fisk, L Anderson, DE Bowen, T Gruber, A Ostrom, L Patrício, ... Journal of Service Management 27 (1), 43-55, 2016	156	2016
Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips R Carreira, L Patrício, RN Jorge, C Magee Transport Policy 31, 35-46, 2014	147	2014
Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare L Patrício, NF de Pinho, JG Teixeira, RP Fisk Service Science 10 (1), 76-97, 2018	141	2018
Leveraging service design as a multidisciplinary approach to service innovation MP Joly, JG Teixeira, L Patrício, D Sangiorgi Journal of Service Management 30 (6), 681-715, 2019	132	2019
Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches N Costa, L Patrício, N Morelli, CL Magee Design Studies 55 (1), 112-145, 2018	132	2018
Creating New Services L Patrício, R Fisk Serving Customers: Global Services Marketing Perspectives, 185-207, 2013	112	2013

Systemet kan inte utföra åtgärden just nu. Försök igen senare.

Artiklar 1–20

Citat per år

Dubblettcitat

Sammanfogade citat

Lägg till medförfattareMedförfattare

Följ

Citeras av

Medförfattare