Nicklas Salomonson
Nicklas Salomonson
Associate Professor, Business Administration, University of Borås, Faculty of Textiles, Engineering
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TitelCiteras avÅr
Communicative skills that support value creation: A study of B2B interactions between customers and customer service representatives
N Salomonson, A Åberg, J Allwood
Industrial Marketing Management 41 (1), 145-155, 2012
842012
Reuse and recycling of clothing and textiles—A network approach
KM Ekström, N Salomonson
Journal of Macromarketing 34 (3), 383-399, 2014
662014
Dealing with customer misbehaviour: Employees’ tactics, practical judgement and implicit knowledge
P Echeverri, N Salomonson, A Åberg
Marketing Theory 12 (4), 427-449, 2012
502012
Mot en mer hållbar konsumtion: en studie om konsumenters anskaffning och avyttring av kläder
KM Ekström, E Gustafsson, D Hjelmgren, N Salomonson
Högskolan i Borås, 2012
302012
Comparing human-to-human and human-to-AEA communication in service encounters
N Salomonson, J Allwood, M Lind, H Alm
The Journal of Business Communication (1973) 50 (1), 87-116, 2013
212013
THE E-CO MODEL–CITIZENS’DRIVING E-SERVICE QUALITY
M Lind, O Forsgren, N Salomonson, L Albinsson
Proceedings of the 51st Annual Meeting of the ISSS-2007, Tokyo, Japan 51 (2), 2007
152007
Public e-services: A value model & trends based on a survey
L Albinsson, O Forsgren, M Lind, N Salomonson
Vinnova Report 2006 15, 2006
142006
The expected retail customer: Value co-creator, co-producer or disturbance?
M Fellesson, N Salomonson
Journal of Retailing and Consumer Services 30, 204-211, 2016
132016
Troublesome travellers–the service system as a trigger of customer misbehaviour
M Fellesson, N Salomonson, A Åberg
International Journal of Quality and Service Sciences 5 (3), 256-274, 2013
112013
Samtal och samspel. En studie av kundtjänstpersonal i två industriella företag
N Salomonson
112005
Measures that matters: service quality in IT service management
S Cronholm, N Salomonson
International Journal of Quality and Service Sciences 6 (1), 60-76, 2014
102014
The Role of Virtual Servants in e-Interaction.
M Lind, N Salomonson
PragWeb, 124-138, 2006
92006
Tricks and tactics used against troublesome travelers—Frontline staff's experiences from Swedish buses and trains
N Salomonson, M Fellesson
Research in transportation business & management 10, 53-59, 2014
72014
Mot en mer hållbar konsumtion: En studie om konsumenters anskaffning och avyttring av kläder [Towards a more sustainable consumption: A study of consumers' acquisition and …
KM Ekström, E Gustafsson, D Hjelmgren, N Salomonson
Vetenskap för profession 20: 2012, 2012
72012
Nätverk, trådar och spindlar: samverkan för ökad återanvändning och återvinning av kläder och textil
KM Ekström, N Salomonson
Högskolan i Borås, 2012
72012
Consumer perception and behavior in the retail foodscape–A study of chilled groceries
U Lindberg, N Salomonson, M Sundström, K Wendin
Journal of Retailing and Consumer Services 40, 1-7, 2018
42018
Embodied value co-creation: A turn-taking perspective on service encounter interactions
P Echeverri, N Salomonson
Journal of Creating Value 3 (1), 33-49, 2017
42017
Environmental Consumer Socialization among Generations Swing and Y
KM Ekström, D Hjelmgren, N Salomonson
Waste Management and Sustainable Consumption 150 (165), 150-165, 2015
42015
Using pragmatic concepts for exploring interactivity in service encounters
M Lind, N Salomonson
Systems, Signs & Actions. An International Journal on Information Technology …, 2013
42013
Collaborative practice: an action research approach to efficient ITSM
S Cronholm, H Göbel, S Haraldson, M Lind, N Salomonson, U Seigerroth
Presented at 1 st International & Inter-disciplinary Workshop on Practice …, 2011
42011
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Artiklar 1–20