Tore Strandvik
Tore Strandvik
Professor of Marketing, Hanken School of Economics, Helsinki, Finland
Verified email at hanken.fi - Homepage
TitleCited byYear
Managing customer relationships for profit: the dynamics of relationship quality
K Storbacka, T Strandvik, C Grönroos
International journal of service industry management 5 (5), 21-38, 1994
18261994
Emotions in service satisfaction
V Liljander, T Strandvik
International Journal of service industry management 8 (2), 148-169, 1997
9511997
The nature of customer relationships in services
V Liljander, T Strandvik
Advances in services marketing and management 4 (141), 67, 1995
8721995
A customer-dominant logic of service
K Heinonen, T Strandvik, KJ Mickelsson, B Edvardsson, E Sundström, ...
Journal of Service management 21 (4), 531-548, 2010
7552010
The effects of satisfaction and loyalty on profits and growth: products versus services
B Edvardsson, MD Johnson, A Gustafsson, T Strandvik
Total quality management 11 (7), 917-927, 2000
5582000
Estimating zones of tolerance in perceived service quality and perceived service value
V Liljander, T Strandvik
International Journal of Service Industry Management 4 (2), 6-28, 1993
3431993
Customer dominant value formation in service
K Heinonen, T Strandvik, P Voima
European business review 25 (2), 104-123, 2013
2982013
Is a critical incident critical for a customer relationship?
B Edvardsson, T Strandvik
Managing Service Quality: An International Journal 10 (2), 82-91, 2000
2002000
Customer-dominant logic: foundations and implications
K Heinonen, T Strandvik
Journal of Services Marketing 29 (6/7), 472-484, 2015
1872015
Initiation of business relationships in service-dominant settings
B Edvardsson, M Holmlund, T Strandvik
Industrial Marketing Management 37 (3), 339-350, 2008
1772008
Stress in business relationships
M Holmlund-Rytkönen, T Strandvik
Journal of Business & Industrial Marketing 20 (1), 12-22, 2005
1712005
The relation between service quality, satisfaction and intentions
V Liljander, T Strandvik
Managing service quality 1, 45-61, 1995
1251995
Customer needing: a challenge for the seller offering
T Strandvik, M Holmlund, B Edvardsson
Journal of Business & Industrial Marketing 27 (2), 132-141, 2012
1232012
Social layers of customer-to-customer value co-creation
I Rihova, D Buhalis, M Moital, M Beth Gouthro
Journal of Service Management 24 (5), 553-566, 2013
1182013
Exploring customer value formation: a customer dominant logic perspective
P Voima, K Heinonen, T Strandvik
Svenska handelshögskolan, 2010
1172010
Different comparison standards as determinants of service quality
V Liljander, T Strandvik
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 6 …, 1993
1121993
Monitoring value-in-use of e-service
K Heinonen, T Strandvik
Journal of Service Management 20 (1), 33-51, 2009
972009
Consumer responsiveness to mobile marketing
K Heinonen, T Strandvik
International Journal of Mobile Communications 5 (6), 603-617, 2007
962007
Tolerance zones in perceived service quality.
TM Strandvik
891996
Corporate brand evolution: corporate brand images evolving in consumers' everyday life
A Rindell, T Strandvik
European Business Review 22 (3), 276-286, 2010
872010
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