Tore Strandvik
Tore Strandvik
Professor of Marketing, Hanken School of Economics, Helsinki, Finland
Verifierad e-postadress på hanken.fi - Startsida
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Managing customer relationships for profit: the dynamics of relationship quality
K Storbacka, T Strandvik, C Grönroos
International journal of service industry management, 1994
21511994
Emotions in service satisfaction
V Liljander, T Strandvik
International Journal of service industry management, 1997
11261997
A customer‐dominant logic of service
K Heinonen, T Strandvik, KJ Mickelsson, B Edvardsson, E Sundström, ...
Journal of Service management, 2010
10362010
The nature of customer relationships in services
V Liljander, T Strandvik
Advances in services marketing and management 4 (141), 67, 1995
9671995
The effects of satisfaction and loyalty on profits and growth: products versus services
B Edvardsson, MD Johnson, A Gustafsson, T Strandvik
Total quality management 11 (7), 917-927, 2000
6942000
Customer dominant value formation in service
K Heinonen, T Strandvik, P Voima
European business review, 2013
4342013
Estimating zones of tolerance in perceived service quality and perceived service value
V Liljander, T Strandvik
International Journal of Service Industry Management 4 (2), 0-0, 1993
3921993
Customer-dominant logic: foundations and implications
K Heinonen, T Strandvik
Journal of Services Marketing, 2015
3242015
Is a critical incident critical for a customer relationship?
B Edvardsson, T Strandvik
Managing Service Quality: An International Journal, 2000
2292000
Initiation of business relationships in service-dominant settings
B Edvardsson, M Holmlund, T Strandvik
Industrial Marketing Management 37 (3), 339-350, 2008
2102008
Stress in business relationships
M Holmlund‐Rytkönen, T Strandvik
Journal of Business & Industrial Marketing, 2005
1942005
Customer needing: a challenge for the seller offering
T Strandvik, M Holmlund, B Edvardsson
Journal of Business & Industrial Marketing, 2012
1612012
Exploring customer value formation: a customer dominant logic perspective
P Voima, K Heinonen, T Strandvik
Svenska handelshögskolan, 2010
1522010
The relation between service quality, satisfaction and intentions
V Liljander, T Strandvik
Managing service quality 1, 45-61, 1995
1371995
Monitoring value‐in‐use of e‐service
K Heinonen, T Strandvik
Journal of Service Management, 2009
1322009
Consumer responsiveness to mobile marketing
K Heinonen, T Strandvik
International Journal of Mobile Communications 5 (6), 603-617, 2007
1132007
Different comparison standards as determinants of service quality
V Liljander, T Strandvik
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 6 …, 1993
1121993
Ethical consumers' brand avoidance
T Strandvik, A Rindell, K Wilén
Journal of Product & Brand Management, 2013
1022013
Corporate brand evolution: corporate brand images evolving in consumers' everyday life
A Rindell, T Strandvik
European Business Review, 2010
1002010
Tolerance zones in perceived service quality.
TM Strandvik
961996
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Artiklar 1–20