Raymond P. Fisk

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Lia PatrícioAssociate Professor, INESC TEC and Faculty of Engineering, University of PortoVerifierad e-postadress på fe.up.pt
João Falcão e CunhaUniversidade do Porto, Faculdade de EngenhariaVerifierad e-postadress på fe.up.pt
Joby JohnProfessor of Marketing, University of Louisiana at LafayetteVerifierad e-postadress på louisiana.edu
Jorge Grenha TeixeiraAssistant Professor at the Faculty of Engineering of the University of Porto (FEUP)Verifierad e-postadress på fe.up.pt
Mary Jo BitnerProfessor of Marketing, Arizona State UniversityVerifierad e-postadress på asu.edu
Mark S. RosenbaumThe CitadelVerifierad e-postadress på citadel.edu
Larry ConstantineProfessor (ret.), University of MadeiraVerifierad e-postadress på larryconstantine.com
Rebekah Russell-BennettUniversity of CanberraVerifierad e-postadress på canberra.edu.au
Amy OstromProfessor of Marketing, Arizona State UniversityVerifierad e-postadress på asu.edu
Laurel AndersonArizona State UniversityVerifierad e-postadress på asu.edu
Kunio ShirahadaJapan Advanced Institute of Science and TechnologyVerifierad e-postadress på jaist.ac.jp
Linda AlkireAssociate Professor of Marketing and the Brandon Dee Roberts Excellence Professor at Texas StateVerifierad e-postadress på txstate.edu
Nuno Jardim NunesITI, LARSyS, Carnegie Mellon University, Instituto Superior TécnicoVerifierad e-postadress på tecnico.ulisboa.pt
Andrew S. GallanAsst. Professor of Marketing, Florida Atlantic UniversityVerifierad e-postadress på fau.edu
Lloyd C. HarrisProfessor of MarketingVerifierad e-postadress på bham.ac.uk
Stephen W. BrownProfessor of MarketingVerifierad e-postadress på asu.edu
James C SpohrerISSIPVerifierad e-postadress på issip.org
Mario Eduardo Giraldo OliverosUniversidad del Norte - Business SchoolVerifierad e-postadress på uninorte.edu.co
Steven W RayburnProfessor, Texas State UniversityVerifierad e-postadress på txstate.edu
Mark R. MulderProfessor, Pacific Lutheran University School of BusinessVerifierad e-postadress på plu.edu

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Raymond P. Fisk

Distinguished Professor Emeritus of Marketing, Texas State University

Verifierad e-postadress på txstate.edu - Startsida

transformative service services marketing service marketing service design


Titel Sortera efter citat Sortera efter år Sortera efter titel	Citeras av Citeras av	År
Tracking the evolution of the services marketing literature RP Fisk, SW Brown, MJ Bitner Journal of Retailing 69 (1), 61-103, 1993	1906	1993
The impact of other customers on service experiences: a critical incident examination of “getting along” SJ Grove, RP Fisk Journal of retailing 73 (1), 63-85, 1997	1250	1997
Transformative service research: An agenda for the future L Anderson, AL Ostrom, C Corus, RP Fisk, AS Gallan, M Giraldo, ... Journal of Business Research 66 (8), 1203-1210, 2013	1126	2013
Multilevel service design: from customer value constellation to service experience blueprinting L Patrício, RP Fisk, JF Cunha, L Constantine Journal of Service Research 14 (2), 180-200, 2011	1054	2011
Customer experience modeling: from customer experience to service design J Teixeira, L Patrício, NJ Nunes, L Nóbrega, RP Fisk, L Constantine Journal of Service management, 2012	690	2012
Designing multi-interface service experiences: the service experience blueprint L Patrício, RP Fisk, JF Cunha Journal of Service Research 10 (4), 318-334, 2008	611	2008
Managing corporate identity: an internal perspective C Simões, S Dibb, RP Fisk Journal of the Academy of Marketing science 33 (2), 153-168, 2005	551	2005
The development and emergence of services marketing thought SW Brown, RP Fisk, M Jo Bitner International journal of service industry management 5 (1), 21-48, 1994	514	1994
Customers behaving badly: a state of the art review, research agenda and implications for practitioners R Fisk, S Grove, LC Harris, DA Keeffe, KL Daunt (née Reynolds), ... Journal of Services Marketing 24 (6), 417-429, 2010	441	2010
Interactive Services Marketing RP Fisk, SJ Grove, J John Interactive services marketing, 2008	438	2008
The dramaturgy of services exchange: an analytical framework for services marketing SJ Grove, RP Fisk Emerging Perspectives on Services Marketing, 45-49, 1983	398	1983
Understanding value co-creation in complex services with many actors N Pinho, G Beirão, L Patrício, RP Fisk Journal of Service Management, 2014	383	2014
The Service Experience as Theater SJ Grove, RP Fisk ACR North American Advances, 1992	377	1992
Participatizing the service encounter: A theoretical framework P Silpakit, RP Fisk Services marketing in a changing environment, 117-121, 1985	352	1985
Conceptualisation and aspirations of transformative service research M Rosenbaum, C Corus, AL Ostrom, L Anderson, RP Fisk, AS Gallan, ... Journal of Research for Consumers, 2011	351	2011
Storytelling about places: Tourism marketing in the digital age C Bassano, S Barile, P Piciocchi, JC Spohrer, F Iandolo, R Fisk Cities 87, 10-20, 2019	344	2019
Going green in the service sector: Social responsibility issues, implications and implementation SJ Grove, RP Fisk, GM Pickett, N Kangun European journal of marketing 30 (5), 56-66, 1996	334	1996
Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels G Beirão, L Patrício, RP Fisk Journal of Service Management 28 (2), 227-249, 2017	330	2017
Upframing service design and innovation for research impact L Patrício, A Gustafsson, R Fisk Journal of Service Research 21 (1), 3-16, 2018	318	2018
Disconfirmation of equity expectations: Effects on consumer satisfaction with services RP Fisk, CE Young Advances in consumer research 12 (1), 340-345, 1985	316	1985

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