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Jerry Fjermestad
Jerry Fjermestad
Professor of Information Management
Verified email at njit.edu
Title
Cited by
Cited by
Year
An assessment of group support systems experimental research: Methodology and results
J Fjermestad, SR Hiltz
Journal of Management Information Systems 15 (3), 7-149, 1998
10121998
Group support systems: A descriptive evaluation of case and field studies
SRH Jerry Fjermestad
Journal of Management Information Systems 17 (3), 115-159, 2000
4162000
Electronic customer relationship management: revisiting the general principles of usability and resistance–an integrative implementation framework
J Fjermestad, NC Romano Jr
Business Process Management Journal 9 (5), 572-591, 2003
344*2003
Electronic commerce customer relationship management: A research agenda
NC Romano, J Fjermestad
Information technology and management 4, 233-258, 2003
3012003
An analysis of communication mode in group support systems research
J Fjermestad
Decision Support Systems 37 (2), 239-263, 2004
2992004
The effects of distributed group support and process structuring on software requirements development teams: Results on creativity and quality
R Ocker, SR Hiltz, M Turoff, J Fjermestad
Journal of management information systems 12 (3), 127-153, 1995
2831995
An analysis of online customer complaints: implications for web complaint management
Y Cho, I Im, R Hiltz, J Fjermestad
Proceedings of the 35th annual Hawaii international conference on system …, 2002
2712002
Electronic commerce customer relationship management: An assessment of research
NC Romano Jr, J Fjermestad
International Journal of Electronic Commerce 6 (2), 61-113, 2001
2582001
E‐commerce marketing strategies: an integrated framework and case analysis
E Allen, J Fjermestad
Logistics information management 14 (1/2), 14-23, 2001
2322001
Effects of four modes of group communication on the outcomes of software requirements determination
R Ocker, J Fjermestad, SR Hiltz, K Johnson
Journal of management information systems 15 (1), 99-118, 1998
2121998
Collaborative discourse structures in computer mediated group communications
M Turoff, SR Hiltz, M Bieber, J Fjermestad, A Rana
Journal of Computer-Mediated Communication 4 (4), JCMC441, 1999
1911999
The Effects of Post-Purchase Evaluation Factors on Online vs. Ofnline Customer Complaining Behavior: Implicationsfor Customer Loyalty
Y Cho, I Im, R Hiltz, J Fjermestad
1772002
E‐relationship marketing: changes in traditional marketing as an outcome of electronic customer relationship management
S Sue Scullin, J Fjermestad, NC Romano Jr
Journal of Enterprise Information Management 17 (6), 410-415, 2004
1592004
A strategic management framework for IT outsourcing: A review of the literature and the development of a success factors model
J Fjermestad, JA Saitta
Journal of Information Technology Case and Application Research 7 (3), 42-60, 2005
1352005
A descriptive evaluation of group support systems case and field studies
J Fjermestad, SR Hiltz
Journal of Management Information Systems 17 (3), 115-159, 2001
1052001
Effectiveness for students: Comparisons of “in-seat” and ALN courses
J Fjermestad, SR Hiltz, Y Zhang
Learning together online: Research on asynchronous learning networks, 39-80, 2005
982005
The impact of product category on customer dissatisfaction in cyberspace
Y Cho, I Im, J Fjermestad, S Roxanne Hiltz
Business Process Management Journal 9 (5), 635-651, 2003
952003
Communication differences in virtual design teams: findings from a multi-method analysis of high and low performing experimental teams
RJ Ocker, J Fjermestad
ACM SIGMIS Database: the DATABASE for Advances in Information Systems 39 (1 …, 2008
932008
Does medium matter? A comparison of initial meeting modes for virtual teams
HJ Han, SR Hiltz, J Fjermestad, Y Wang
IEEE transactions on professional communication 54 (4), 376-391, 2011
732011
Bridging the gap between traditional leadership theories and virtual team leadership
S Zhang, J Fjermestad
International Journal of Technology, Policy and Management 6 (3), 274-291, 2006
722006
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