Stefan Morana
Cited by
Cited by
Towards Designing Cooperative and Social Conversational Agents for Customer Service.
U Gnewuch, S Morana, A Maedche
ICIS, 2017
Advanced user assistance systems
A Maedche, S Morana, S Schacht, D Werth, J Krumeich
Business & Information Systems Engineering 58 (5), 367-370, 2016
D Jung, V Dorner, F Glaser, S Morana
Business & Information Systems Engineering 60 (1), 81-86, 2018
Faster is not always better: understanding the effect of dynamic response delays in human-chatbot interaction
U Gnewuch, S Morana, M Adam, A Maedche
A review of the nature and effects of guidance design features
S Morana, S Schacht, A Scherp, A Maedche
Decision support systems 97, 31-42, 2017
A Taxonomy of Social Cues for Conversational Agents
J Feine, U Gnewuch, S Morana, A Maedche
International Journal of Human-Computer Studies 132, 138-161, 2019
AI-Based Digital Assistants
A Maedche, C Legner, A Benlian, B Berger, H Gimpel, T Hess, O Hinz, ...
Business & Information Systems Engineering 61 (4), 535-544, 2019
Interaktion mit smarten Systemen — Aktueller Stand und zukünftige Entwicklungen im Bereich der Nutzerassistenz
S Morana, C Friemel, U Gnewuch, A Maedche, J Pfeiffer
Wirtschaftsinformatik & Management 9 (5), 42-51, 2017
The project world-gamification in project knowledge management
S Schacht, S Morana, A Mädche
Designing a process guidance system to support user’s business process compliance
S Morana, S Schacht, A Scherp, A Maedche
Designing conversational agents for energy feedback
U Gnewuch, S Morana, C Heckmann, A Maedche
International Conference on Design Science Research in Information Systems …, 2018
Tool-support for design science research: Design principles and instantiation
J vom Brocke, P Fettke, M Gau, C Houy, A Maedche, S Morana, S Seidel
Available at SSRN 2972803, 2017
The evolution of design principles enabling knowledge reuse for projects: An action design research project
S Schacht, S Morana, A Maedche
JITTA: Journal of Information Technology Theory and Application 16 (3), 5, 2015
Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis
J Feine, S Morana, U Gnewuch
On the role of users’ cognitive-affective states for user assistance invocation
C Friemel, S Morana, J Pfeiffer, A Maedche
Information Systems and Neuroscience, 37-46, 2018
Towards a situation-awareness-driven design of operational business intelligence & analytics systems
M Nadj, S Morana, A Maedche
At the Vanguard of Design Science: First Impressions and Early Findings from …, 2015
Designing process guidance systems
S Morana, J Kroenung, A Maedche, S Schacht
Journal of the Association for Information Systems 20 (5), 6, 2019
Tool Support for Design Science Research—Towards a Software Ecosystem: A Report from a DESRIST 2017 Workshop
S Morana, J vom Brocke, A Maedche, S Seidel, MTP Adam, U Bub, ...
Communications of the Association for Information Systems 43, 17, 2018
Web survey gamification–increasing data quality in web surveys by using game design elements
S Schacht, F Keusch, N Bergmann, S Morana
ITSM processguide–a process guidance system for it service management
S Morana, T Gerards, A Mädche
International Conference on Design Science Research in Information Systems …, 2015
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