Bo Edvardsson
Bo Edvardsson
Professor of Business Administration, CTF Service Research Centre, Karlstad university
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Expanding understanding of service exchange and value co-creation: a social construction approach
B Edvardsson, B Tronvoll, T Gruber
Journal of the academy of marketing science 39 (2), 327-339, 2011
Key concepts for new service development
B Edvardsson, J Olsson
Service Industries Journal 16 (2), 140-164, 1996
Service portraits in service research: a critical review
B Edvardsson, A Gustafsson, I Roos
International journal of service industry management, 2005
A customer‐dominant logic of service
K Heinonen, T Strandvik, KJ Mickelsson, B Edvardsson, E Sundström, ...
Journal of Service management, 2010
New service development: learning from and with customers
J Matthing, B Sandén, B Edvardsson
International Journal of service industry management, 2004
The effects of satisfaction and loyalty on profits and growth: products versus services
B Edvardsson, MD Johnson, A Gustafsson, T Strandvik
Total quality management 11 (7), 917-927, 2000
Value in use through service experience
S Sandström, B Edvardsson, P Kristensson, P Magnusson
Managing Service Quality: An International Journal, 2008
New service development and innovation in the new economy
B Edvardsson, A Gustafsson, B Sandén, MD Johnson
Studenlitteratur, 2000
Service break-downs a study of critical incidents in an airline
B Edvardsson
Proceedings of the 1992 Academy of Marketing Science (AMS) Annual Conference …, 2015
Service quality: beyond cognitive assessment
B Edvardsson
Managing Service Quality: An International Journal, 2005
Quality of service: Making it really work
B Edvardsson
Managing Service Quality 6 (1), 1996
Match or mismatch: Strategy-structure configurations in the service business of manufacturing companies
H Gebauer, B Edvardsson, A Gustafsson, L Witell
Journal of Service Research 13 (2), 198-215, 2010
Cocreating customer value through hyperreality in the prepurchase service experience
B Edvardsson, B Enquist, R Johnston
Journal of service research 8 (2), 149-161, 2005
Quality in new service development: Key concepts and a frame of reference
B Edvardsson
International Journal of Production Economics 52 (1-2), 31-46, 1997
Critical incident techniques: Towards a framework for analysing the criticality of critical incidents
B Edvardsson, I Roos
International Journal of Service Industry Management, 2001
Analysis, planning, improvisation and control in the development of new services
B Edvardsson, L Haglund, J Mattsson
International journal of service industry management, 1995
Frequency of negative critical incidents and satisfaction with public transport services. I
M Friman, B Edvardsson, T Gärling
Journal of retailing and consumer services 8 (2), 95-104, 2001
Service quality improvement
B Edvardsson
Managing service quality: an International Journal, 1998
Customer integration within service development—A review of methods and an analysis of insitu and exsitu contributions
B Edvardsson, P Kristensson, P Magnusson, E Sundström
Technovation 32 (7-8), 419-429, 2012
Service quality: Multidisciplinary and multinational perspectives
B Gustavsson, E Gummeson, B Edvardsson
Lexington Books, 1991
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