| Performance Measures for Social CRM: A Literature Review T Küpper, R Jung, T Lehmkuhl, S Walther, A Wieneke 27th Bled eConference, 125-139, 2014 | 37 | 2014 |
| Social CRM performance model: an empirical evaluation T Küpper, T Lehmkuhl, N Wittkuhn, A Wieneke, R Jung | 24 | 2015 |
| Features for Social CRM Technology - An Organizational Perspective T Küpper, R Jung, T Lehmkuhl, A Wieneke 20th Americas Conference on Information Systems (AMCIS), 1-10, 2014 | 21 | 2014 |
| Measuring the Success of Social CRM - First Approach and Future Research T Küpper 16th International Conference on Enterprise Information Systems (ICEIS), 573-582, 2014 | 17 | 2014 |
| Measuring Social CRM Performance: A Preliminary Measurement Model T Kuepper, A Wieneke, T Lehmkuhl, R Jung, S Walther, T Eymann 12th International Conference on Wirtschaftsinformatik (WI), 887-901, 2015 | 13 | 2015 |
| Social CRM performance dimensions: A resource-based view and dynamic capabilities perspective N Wittkuhn, T Lehmkuhl, T Küpper, R Jung | 12 | 2015 |
| Evaluating social CRM performance: an organizational perspective T Küpper, A Wieneke, T Lehmkuhl, R Jung | 7 | 2015 |
| Impact of social CRM Technology use on social CRM performance: An organizational perspective T Küpper Universität St. Gallen, 2016 | 6 | 2016 |
| Technology use of social media within customer relationship management: an organizational perspective T Küpper, T Lehmkuhl, A Wieneke, R Jung | 5 | 2015 |
| Zieldimensionen von Social CRM T Lehmkuhl, R Jung, T Küpper, A Wieneke Controlling: Zeitschrift für erfolgsorientierte Unternehmenssteuerung 27 …, 2015 | 3 | 2015 |
| Social Customer Relationship Management R Jung, T Lehmkuhl, T Küpper, M Nierlich, M Rosenberger Business Innovation: Das St. Galler Modell, 341-356, 2016 | 2 | 2016 |
| Assessment schema for Social CRM tools: an empirical investigation T Küpper, A Wieneke, N Wittkuhn, T Lehmkuhl, R Jung | 2 | 2015 |
| Impact of Social CRM Technology Use on Performance - An Organizational Perspective T Küpper Doctoral Consortium - International Conference on Enterprise Information …, 2014 | 2 | 2014 |
| Impact of technology use on performance: an organizational perspective within social crm T Küpper, J Järvinen, H Karjaluoto, A Wieneke, T Lehmkuhl, R Jung Under review at 36th International Conference on Information Systems, 2015 | 1 | 2015 |
| Social CRM: Perspektiven & Potenziale R Jung, T Küpper, T Lehmkuhl | | 2013 |
| Impact of Social CRM Technology Use on Performance T Küpper | | |
| Controlling, Seite 391-391 A Hoffjan, A Velthuis, L Velthuis, R Fiedler, A Baumeister, M Bork, ... | | |
| Controlling, Seite 428-431 A Hoffjan, A Velthuis, L Velthuis, R Fiedler, A Baumeister, M Bork, ... | | |
| Controlling, Seite 432-440 A Hoffjan, A Velthuis, L Velthuis, R Fiedler, A Baumeister, M Bork, ... | | |
| • Ralf Abraham, University of St. Gallen• Dirk Bade, University of Hamburg• Hans Betke, University of Halle• Stefan Bischoff, University of St. Gallen MDCC Moreno, M Dolata, T Dumont, H El Haouzi, R Engel, S Harrer, ... | | |
