| An examination of the relationship between trust, commitment and relationship quality A Wong, A Sohal International journal of retail & distribution management 30 (1), 34-50, 2002 | 919 | 2002 |
| Service quality and customer loyalty perspectives on two levels of retail relationships A Wong, A Sohal Journal of services marketing 17 (5), 495-513, 2003 | 824 | 2003 |
| Analysing service quality in the hospitality industry AWO Mei, AM Dean, CJ White Managing Service Quality: An International Journal 9 (2), 136-143, 1999 | 784 | 1999 |
| The role of emotional satisfaction in service encounters A Wong Managing Service Quality: An International Journal 14 (5), 365-376, 2004 | 630 | 2004 |
| Consumer impulse buying and in-store stimuli in Chinese supermarkets L Zhou, A Wong Journal of International Consumer Marketing 16 (2), 37-53, 2004 | 351 | 2004 |
| Understanding the Quality of Relationships In Consumer Services A Wong, S A. S International Journal of Quality & Reliability Management 23 (3), 224-264, 2006 | 224* | 2006 |
| A critical incident approach to the examination of customer relationship management in a retail chain: an exploratory study A Wong, A Sohal Qualitative Market Research: An International Journal 6 (4), 248-262, 2003 | 201 | 2003 |
| Customers’ perspectives on service quality and relationship quality in retail encounters A Wong, A Sohal Managing Service Quality: An International Journal 12 (6), 424-433, 2002 | 183 | 2002 |
| The efficacy of final examinations: A comparative study of closed‐book, invigilated exams and open‐book, open‐web exams JB Williams, A Wong British Journal of Educational Technology 40 (2), 227-236, 2009 | 170 | 2009 |
| Determinants and outcomes of relationship quality: a conceptual model and empirical investigation A Wong, L Zhou Journal of International Consumer Marketing 18 (3), 81-105, 2006 | 155 | 2006 |
| Exploring the influence of product conspicuousness and social compliance on purchasing motives of young Chinese consumers for foreign brands L Zhou, A Wong Journal of Consumer Behaviour: An International Research Review 7 (6), 470-483, 2008 | 126 | 2008 |
| Enhancing value for Chinese shoppers: The contribution of store and customer characteristics A Wong, A Dean Journal of retailing and consumer services 16 (2), 123-134, 2009 | 76 | 2009 |
| Consumers’ motivations for consumption of foreign products: An empirical test in the People’s Republic of China A Wong, L Zhou U21Global working paper, 2005 | 60 | 2005 |
| Antecedents of consumer loyalty in ride-hailing C Lee, A Wong Transportation Research Part F: Traffic Psychology and Behaviour 80 (July …, 2021 | 53 | 2021 |
| Customer behavioural intentions in the hospitality industry A Wong, AM Dean, CJ White Australian Journal of Hospitality Management 6 (1), 53-53, 1999 | 53 | 1999 |
| How social capital builds online brand advocacy in luxury social media brand communities A Wong Journal of Retailing and Consumer Services 70, 103143, 2023 | 50 | 2023 |
| Assessing customer‐salesperson interactions in a retail chain: differences between city and country retail districts A Wong, A Sohal Marketing Intelligence & Planning 21 (5), 292-304, 2003 | 48 | 2003 |
| Understanding the brand and website effects of online loyalty: a mediation perspective A Wong, M Haque Journal of Marketing Management 38 (3-4), 333-368, 2022 | 38 | 2022 |
| A quality assurance framework for recruiting, training (and retaining) virtual adjunct faculty K Sixl-Daniell, JB Williams, A Wong Online Journal of Distance Learning Administration 9 (1), 1-12, 2006 | 36 | 2006 |
| The impact of service quality on customer loyalty in the hospitality industry A Wong, A Dean, C White International Journal of Customer Relationship Management, 81-89, 1999 | 32 | 1999 |
Amrik SohalDepartment of Management, Monash Business School, Monash UniversityVerifierad e-postadress på monash.edu
