| Cost structure, customer profitability, and retention implications of self-service distribution channels: Evidence from customer behavior in an online banking channel D Campbell, F Frei Management Science 56 (1), 4-24, 2010 | 332 | 2010 |
| Nonfinancial performance measures and promotion‐based incentives D Campbell Journal of Accounting Research 46 (2), 297-332, 2008 | 255 | 2008 |
| Employee selection as a control system D Campbell Journal of Accounting Research 50 (4), 931-966, 2012 | 198 | 2012 |
| Bouncing out of the banking system: An empirical analysis of involuntary bank account closures D Campbell, FA Martínez-Jerez, P Tufano Journal of Banking & Finance 36 (4), 1224-1235, 2012 | 142 | 2012 |
| Are self‐service customers satisfied or stuck? RW Buell, D Campbell, FX Frei Production and Operations Management 19 (6), 679-697, 2010 | 136 | 2010 |
| Organizational design and control across multiple markets: The case of franchising in the convenience store industry D Campbell, SM Datar, T Sandino The Accounting Review 84 (6), 1749-1779, 2009 | 110 | 2009 |
| Making sense of soft information: Interpretation bias and loan quality D Campbell, M Loumioti, R Wittenberg-Moerman Journal of Accounting and Economics 68 (2-3), 101240, 2019 | 105 | 2019 |
| How do customers respond to increased service quality competition? RW Buell, D Campbell, FX Frei Manufacturing & Service Operations Management 18 (4), 585-607, 2016 | 85 | 2016 |
| The persistence of customer profitability: Empirical evidence and implications from a financial services firm D Campbell, F Frei Journal of Service Research 7 (2), 107-123, 2004 | 85 | 2004 |
| The learning effects of monitoring D Campbell, MJ Epstein, FA Martinez-Jerez The Accounting Review 86 (6), 1909-1934, 2011 | 82 | 2011 |
| Using the balanced scorecard as a control system for monitoring and revising corporate strategy D Campbell, S Datar, SC Kulp, VG Narayanan Harvard NOM Working Paper, 2002 | 78 | 2002 |
| Testing strategy with multiple performance measures: Evidence from a balanced scorecard at Store24 D Campbell, SM Datar, SL Kulp, VG Narayanan Journal of Management Accounting Research 27 (2), 39-65, 2015 | 70 | 2015 |
| Market heterogeneity and local capacity decisions in services D Campbell, F Frei Manufacturing & Service Operations Management 13 (1), 2-19, 2011 | 58 | 2011 |
| Tone at the bottom: Measuring corporate misconduct risk from the text of employee reviews DW Campbell, R Shang Management Science 68 (9), 7034-7053, 2022 | 44 | 2022 |
| Testing strategy with multiple performance measures: Evidence from a Balanced Scorecard at Store24 D Campbell, SM Datar, SL Kulp, VG Narayanan Scientific document, 08-081, 2008 | 32 | 2008 |
| International bank secrecy D Campbell (No Title), 1992 | 29 | 1992 |
| The customer may not always be right: Customer compatibility and service performance RW Buell, D Campbell, FX Frei Management Science 67 (3), 1468-1488, 2021 | 27 | 2021 |
| International corporate insolvency law D Campbell (No Title), 1992 | 20 | 1992 |
| Monitoring and the portability of soft information D Campbell, M Loumioti Harvard Business School Accounting & Management Unit Working Paper, 2013 | 19 | 2013 |
| The cost structure and customer profitability implications of electronic distribution channels: Evidence from online banking D Campbell Job Talk Paper, 2003 | 17 | 2003 |
