Calidad de servicio y satisfacción del cliente V Martínez-Tur, JMP Sillo, J Ramos Editorial Síntesis, 2001 | 426 | 2001 |
Organizational justice and extrarole customer service: The mediating role of well-being at work C Moliner, V Martinez-Tur, J Ramos, JM Peiró, R Cropanzano European Journal of Work and Organizational Psychology 17 (3), 327-348, 2008 | 329 | 2008 |
Justice Perceptions as Predictors of Customer Satisfaction: The Impact of Distributive, Procedural, and Interactional Justice1 V Martínez‐Tur, JM Peiró, J Ramos, C Moliner Journal of applied social psychology 36 (1), 100-119, 2006 | 328 | 2006 |
Relationships between organizational justice and burnout at the work-unit level. C Moliner, V Martínez-Tur, JM Peiró, J Ramos, R Cropanzano International Journal of Stress Management 12 (2), 99, 2005 | 279 | 2005 |
High commitment HR practices, the employment relationship and job performance: A test of a mediation model F Latorre, D Guest, J Ramos, FJ Gracia European Management Journal 34 (4), 328-337, 2016 | 213 | 2016 |
La satisfacción del usuario desde el modelo de la confirmación de expectativas: respuesta a algunos interrogantes JC Marzo, VM Tur, J Ramos, JM Peiró Psicothema 14 (4), 765-770, 2002 | 124 | 2002 |
Employees' overestimation of functional and relational service quality: A gap analysis JM Peiro, V Martínez-Tur, J Ramos Service Industries Journal 25 (6), 773-788, 2005 | 109 | 2005 |
Testing a hierarchical and integrated model of quality in the service sector: functional, relational, and tangible dimensions RM Sánchez-Hernández, V Martínez-Tur, JM Peiró, J Ramos Total Quality Management 20 (11), 1173-1188, 2009 | 100 | 2009 |
Condiciones de trabajo y clima laboral J Ramos, JM Peiró, P Ripoll Tratado de psicología del trabajo 1, 37-91, 1996 | 93 | 1996 |
A subspace algorithm for balanced state space system identification M Moonen, J Ramos IEEE Transactions on Automatic Control 38 (11), 1727-1729, 1993 | 80 | 1993 |
Rapid detection of Actinobacillus actinomycetemcomitans, Prevotella intermedia and Porphyromona gingivalis by multiplex PCR L Garcia, JC Tercero, B Legido, JA Ramos, J Alemany, M Sanz Journal of periodontal research 33 (1), 59-64, 1998 | 78 | 1998 |
Linear parameter-varying system identification: New developments and trends PL Dos Santos, TPA Perdicoulis, C Novara, JA Ramos, DE Rivera World Scientific, 2011 | 76 | 2011 |
The influence of work-team climate on role stress, tension, satisfaction and leadership perceptions JM Peiro, V Gonzalez-Roma, J Ramos European review of applied psychology 42 (1), 49-58, 1992 | 64 | 1992 |
An LPV modeling and identification approach to leakage detection in high pressure natural gas transportation networks PL dos Santos, TP Azevedo-Perdicoúlis, JA Ramos, JLM de Carvalho, ... IEEE Transactions on Control Systems Technology 19 (1), 77-92, 2010 | 63 | 2010 |
Antecedent variables of innovation behaviors in organizations: Differences between men and women FJ Pons, J Ramos, A Ramos European Review of Applied Psychology 66 (3), 117-126, 2016 | 62 | 2016 |
Un análisis transnivel de las relaciones de la calidad de servicio y la confirmación de expectativas con la satisfacción de los usuarios RM Sánchez-Hernández, V Martínez-Tur, MG González-Morales, ... Psicothema 21 (3), 421-426, 2009 | 62 | 2009 |
El trabajo emocional desde una perspectiva clarificadora tras treinta años de investigación E Gracia, J Ramos, C Moliner Universitas Psychologica 13 (4), 1517-1529, 2014 | 61 | 2014 |
Linking organizational justice to burnout: Are men and women different? C Moliner, V Martinez-Tur, JM Peiro, J Ramos Psychological Reports 96 (3), 805-816, 2005 | 60 | 2005 |
Identification of bilinear systems with white noise inputs: an iterative deterministic-stochastic subspace approach PL dos Santos, JA Ramos, JLM de Carvalho IEEE Transactions on Control Systems Technology 17 (5), 1145-1153, 2009 | 57 | 2009 |
Estimating infiltration parameters from basic soil properties G Van de Genachte, D Mallants, J Ramos, JA Deckers, J Feyen Hydrological Processes 10 (5), 687-701, 1996 | 56 | 1996 |