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Lars Witell
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Customer experience challenges: bringing together digital, physical and social realms
RN Bolton, JR McColl-Kennedy, L Cheung, A Gallan, C Orsingher, ...
Journal of service management 29 (5), 776-808, 2018
9772018
Competitive advantage through service differentiation by manufacturing companies
H Gebauer, A Gustafsson, L Witell
Journal of business research 64 (12), 1270-1280, 2011
6622011
Defining service innovation: A review and synthesis
L Witell, H Snyder, A Gustafsson, P Fombelle, P Kristensson
Journal of Business Research 69 (8), 2863-2872, 2016
6052016
Customer co‐creation in service innovation: a matter of communication?
A Gustafsson, P Kristensson, L Witell
Journal of service management 23 (3), 311-327, 2012
5532012
Idea generation: customer co‐creation versus traditional market research techniques
L Witell, P Kristensson, A Gustafsson, M Löfgren
Journal of Service Management 22 (2), 140-159, 2011
5452011
Identifying categories of service innovation: A review and synthesis of the literature
H Snyder, L Witell, A Gustafsson, P Fombelle, P Kristensson
Journal of Business Research 69 (7), 2401-2408, 2016
5082016
Match or mismatch: Strategy-structure configurations in the service business of manufacturing companies
H Gebauer, B Edvardsson, A Gustafsson, L Witell
Journal of Service Research 13 (2), 198-215, 2010
4972010
Innovation in service ecosystems—Breaking, making, and maintaining institutionalized rules of resource integration
K Koskela-Huotari, B Edvardsson, JM Jonas, D Sörhammar, L Witell
Journal of Business Research 69 (8), 2964-2971, 2016
4342016
Dynamics of service attributes: a test of Kano's theory of attractive quality
L Nilsson‐Witell, A Fundin
International journal of service industry management 16 (2), 152-168, 2005
3512005
Kano's theory of attractive quality and packaging
M Lofgren, L Witell
Quality management journal 12 (3), 7, 2005
3422005
The impact of quality practices on customer satisfaction and business results: product versus service organizations
L Nilsson, MD Johnson, A Gustafsson
Journal of quality management 6 (1), 5-27, 2001
3422001
Co‐creation and learning in health‐care service development
M Elg, J Engström, L Witell, B Poksinska
Journal of Service Management 23 (3), 328-343, 2012
3272012
Any way goes: Identifying value constellations for service infusion in SMEs
C Kowalkowski, L Witell, A Gustafsson
Industrial Marketing Management 42 (1), 18-30, 2013
3132013
A bricolage perspective on service innovation
L Witell, H Gebauer, E Jaakkola, W Hammedi, L Patricio, H Perks
Journal of Business Research 79, 290-298, 2017
2652017
Cocreative customer practices: Effects of health care customer value cocreation practices on well-being
JR McColl-Kennedy, SJ Hogan, L Witell, H Snyder
Journal of Business Research 70, 55-66, 2017
2592017
Classification of quality attributes
L Witell, M Löfgren
Managing Service Quality: An International Journal 17 (1), 54-73, 2007
2502007
Two decades of using Kano's theory of attractive quality: a literature review
M Löfgren, L Witell
Quality Management Journal 15 (1), 59-75, 2008
2472008
Network orchestration for value platform development
H Perks, C Kowalkowski, L Witell, A Gustafsson
Industrial marketing management 67, 106-121, 2017
2152017
The role of quality practices in service organizations
A Gustafsson, L Nilsson, MD Johnson
International Journal of Service Industry Management 14 (2), 232-244, 2003
2112003
The changing role of the health care customer: review, synthesis and research agenda
JR McColl-Kennedy, H Snyder, M Elg, L Witell, A Helkkula, SJ Hogan, ...
Journal of Service Management 28 (1), 2-33, 2017
2092017
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Artiklar 1–20