Stephen O'Connor
Stephen O'Connor
Verifierad e-postadress på uab.edu - Startsida
Titel
Citeras av
Citeras av
År
Editorial Board EOV
RE Stevens, DL Loudon, NG Barnes, BW Becker, N Bhutada, KD Bopp, ...
Services Marketing Quarterly 35 (4), 2014
1122*2014
Drivers of market orientation and performance in service firms
M Van Egeren, S O’Connor
Journal of Services Marketing, 1998
2831998
Perceptual gaps in understanding patient expectations for health care service quality
SJ O'Connor, HQ Trinh, RM Shewchuk
Health care management review 25 (2), 7-23, 2000
2242000
The great gap. Physicians' perceptions of patient service quality expectations fall short of reality.
SJ O'Connor, RM Shewchuk, LW Carney
Journal of health care marketing 14 (2), 32-39, 1993
190*1993
Building an understanding of the competencies needed for health administration practice.
RM Shewchuk, SJ O'Connor, DJ Fine
Journal of Healthcare Management/American College of Healthcare Executives …, 2004
1452004
Investigation and analysis of current use of electronic resources in university libraries
W Shuling
Library management, 2007
1432007
The strategic behavior of US rural hospitals: a longitudinal and path model examination
HQ Trinh, SJ O'Connor
Health Care Management Review 25 (4), 48-64, 2000
1112000
The challenges and opportunities of marketing academic libraries in the USA: Experiences of US academic libraries with global application
HH Spalding, J Wang
Library management, 2006
912006
The end of autonomy? Reflections on the postprofessional physician.
SJ O'Connor, JA Lanning
Health Care Management Review 17 (1), 63-72, 1992
881992
A model of service quality perceptions and health care consumer behavior
SJ O'connor, RM Shewchuk, MR Bowers
Journal of Hospital Marketing 6 (1), 69-92, 1992
811992
Service quality revisited: Striving for a new orientation
SJ O'Connor, RM Shewchuk
Hospital & health services administration 40 (4), 535-553, 1995
701995
Helpful or harmful? The impact of strategic change on the performance of US urban hospitals
HQ Trinh, SJ O'Connor
Health Services Research 37 (1), 143, 2002
612002
Commentary-patient satisfaction: what is the point?
SJ O'Connor, R Shewchuk
Health Care Management Review 28 (1), 21-24, 2003
542003
Developing corporate culture in the Indian university libraries: Problems and challenges of change management
IV Malhan
Library management, 2006
402006
An integrative overview of the quality dimension: Marketing implications for the consumer-oriented health care organization
SJ O'Connor, MR Bowers
Medical care review 47 (2), 193-219, 1990
371990
The Influence of Perceived Hospital Service Quality on Patient Satisfaction and Intentions to Return.
S O'Connor, R Shewchuk
Academy of Management Proceedings 1989 (1), 95-99, 1989
361989
Public hospitals in financial distress: Is privatization a strategic choice?
Z Ramamonjiarivelo, R Weech-Maldonado, L Hearld, N Menachemi, ...
Health care management review, 2014
352014
The health care quality quagmire: some signposts.
JA Lanning, SJ O'Connor
Hospital & health services administration 35 (1), 39-54, 1989
351989
Enhancing administrator-clinician relationships: the role of psychological type.
SJ O'Connor, RM Shewchuk
Health Care Management Review 18 (2), 57-65, 1993
341993
Leveraging quality web‐based library user services in the digital age
LL Li
Library management, 2006
332006
Systemet kan inte utföra åtgärden just nu. Försök igen senare.
Artiklar 1–20