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Celso Augusto de Matos
Celso Augusto de Matos
Universidade de Lisboa, Instituto Superior Técnico (IST), CEGIST
Verified email at tecnico.ulisboa.pt - Homepage
Title
Cited by
Cited by
Year
Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators
CA De Matos, CAV Rossi
Journal of the Academy of marketing science 36, 578-596, 2008
16842008
Consumer attitudes toward counterfeits: a review and extension
C Augusto de Matos, C Trindade Ituassu, CA Vargas Rossi
Journal of consumer Marketing 24 (1), 36-47, 2007
6042007
Service recovery paradox: a meta-analysis
CA De Matos, JL Henrique, C Alberto Vargas Rossi
Journal of service research 10 (1), 60-77, 2007
5242007
Consumer reaction to service failure and recovery: the moderating role of attitude toward complaining
C Augusto de Matos, CA Vargas Rossi, R Teixeira Veiga, V Afonso Vieira
Journal of Services Marketing 23 (7), 462-475, 2009
2792009
Customer reactions to service failure and recovery in the banking industry: the influence of switching costs
C Augusto de Matos, J Luiz Henrique, F de Rosa
Journal of Services Marketing 27 (7), 526-538, 2013
1862013
The different roles of switching costs on the satisfaction‐loyalty relationship
C Augusto de Matos, J Luiz Henrique, F De Rosa
International Journal of Bank Marketing 27 (7), 506-523, 2009
1612009
Comportamento do consumidor de produtos orgânicos: uma aplicação da teoria do comportamento planejado
A Hoppe, MD De Barcellos, LM Vieira, CA De Matos
BASE Revista de Administração e Contabilidade da Unisinos 9 (2), 174-188, 2012
1402012
The influence of personal values and demographic variables on customer loyalty in the banking industry
JL Henrique, CA Matos
International Journal of bank marketing 33 (4), 571-587, 2015
1042015
Consumer reaction to product recalls: factors influencing product judgement and behavioural intentions
CA De Matos, CAV Rossi
International Journal of Consumer Studies 31 (1), 109-116, 2007
1032007
Behavioural responses to service encounter involving failure and recovery: the influence of contextual factors
CA De Matos, VA Vieira, RT Veiga
The service industries journal 32 (14), 2203-2217, 2012
672012
Avaliação da qualidade percebida de serviços: um estudo em uma organização não-governamental
CA de Matos, RT Veiga
Caderno de Pesquisas em Administração 7 (3), 27-42, 2000
602000
A cross-cultural investigation of customer reactions to service failure and recovery
CA Matos, DVH Fernandes, RP Leis, G Trez
Journal of International Consumer Marketing 23 (3-4), 211-228, 2011
582011
Avaliação das relações entre qualidade de serviço do site, satisfação, valor percebido, lealdade e boca a boca por meio de um modelo teórico
VA Vieira, CA de Matos, LA Slongo
Revista de Administração-RAUSP 44 (2), 131-146, 2009
572009
Antecedents of indebtedness for low-income consumers: The mediating role of materialism
CA Matos, V Vieira, K Bonfanti, FMB Mette
Journal of consumer marketing 36 (1), 92-101, 2019
562019
Meta-análise em marketing
VA Brei, VA Vieira, CA De Matos
Revista Brasileira de Marketing 13 (2), 84-97, 2014
492014
The effects of environmental factors on B2B e-services purchase: perceived risk and convenience as mediators
CA Matos, A Krielow
Journal of Business & Industrial Marketing 34 (4), 767-778, 2019
482019
The predictors of sales performance: a study with wholesale sellers
PH Donassolo, CA Matos
Revista brasileira de gestão de negócios 16, 448-465, 2014
48*2014
Uma generalização empírica sobre comunicação boca a boca usando metanálise
CA Matos
Revista de Administração Contemporânea 15, 877-896, 2011
432011
Explanatory mechanisms of the decision to buy on credit: The role of materialism, impulsivity and financial knowledge
FMB Mette, CA de Matos, SF Rohden, MC Ponchio
Journal of Behavioral and Experimental Finance 21, 15-21, 2019
392019
Impulse buying behaviour in omnichannel retail: an approach through the stimulus-organism-response theory
ML Pereira, M de La Martinière Petroll, JC Soares, CA Matos, ...
International Journal of Retail & Distribution Management 51 (1), 39-58, 2023
382023
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Articles 1–20