Mert Tokman
Cited by
Cited by
The WOW factor: Creating value through win-back offers to reacquire lost customers
M Tokman, LM Davis, KN Lemon
Journal of Retailing 83 (1), 47-64, 2007
Cross-national invariance of the entrepreneurial orientation scale
JD Hansen, GD Deitz, M Tokman, LD Marino, KM Weaver
Journal of Business Venturing 26 (1), 61-78, 2011
Retaining employees for service competency: The role of corporate brand identity
AR Wheeler, RG Richey, M Tokkman, CJ Sablynski
Journal of Brand Management 14 (1), 96-113, 2006
Examining collaborative supply chain service technologies: a study of intensity, relationships, and resources
RG Richey, M Tokman, V Dalela
Journal of the Academy of Marketing Science 38 (1), 71-89, 2010
Supply chain networks and service‐dominant logic: suggestions for future research
M Tokman, LS Beitelspacher
International Journal of Physical Distribution & Logistics Management, 2011
Joint venture stability and cooperation: Direct, indirect and contingent effects of resource complementarity and trust
GD Deitz, M Tokman, RG Richey, RM Morgan
Industrial Marketing Management 39 (5), 862-873, 2010
Exploration, exploitation and satisfaction in supply chain portfolio strategy
M Tokman, RG Richey, LD Marino, KM Weaver
Journal of Business Logistics 28 (1), 25-56, 2007
A supply chain manager selection methodology: empirical test and suggested application
RG Richey, M Tokman, AR Wheeler
Journal of Business Logistics 27 (2), 163-190, 2006
Market growth through mergers and acquisitions: The role of the relationship marketing manager in sustaining performance
RG Richey Jr, TS Kiessling, M Tokman, V Dalela
Industrial Marketing Management 37 (4), 394-406, 2008
Exploring collaborative technology utilization in retailer–supplier performance
RG Richey Jr, M Tokman, LR Skinner
Journal of Business Research 61 (8), 842-849, 2008
Monitoring reverse logistics programs: a roadmap to sustainable development in emerging markets
RG Richey, M Tokman, RE Wright, MG Harvey
Multinational Business Review, 2005
Recycling and reverse logistics
RE Wright, RG Richey, M Tokman, JC Palmer
Journal of Applied Business and Economics 12 (5), 9-20, 2011
Resource commitment and sustainability: a reverse logistics performance process model
TR Morgan, M Tokman, RG Richey, C Defee
International Journal of Physical Distribution & Logistics Management, 2018
The Retailer's Perspective on the Link Between Logistical Resources and Perceived Customer Loyalty to Manufacturer Brands
M Tokman, RG Richey, GD Deitz, FG Adams
Journal of Business Logistics 33 (3), 181-195, 2012
Aligning operant resources for global performance: An assessment of supply chain human resource management
RG Richey Jr, CB Hilton, MG Harvey, LS Beitelspacher, M Tokman, ...
Journal of Management and Organization 17 (3), 364, 2011
End-user contribution to logistics value co-creation: A series of exploratory studies
KD Bahn, KL Granzin, M Tokman
Journal of Marketing Channels 22 (1), 3-26, 2015
Retail service‐based operant resources and market performance
LS Beitelspacher, M Tokman, FG Adams, RG Richey
The International Journal of Logistics Management, 2012
Exploring the development of supply chain international joint ventures
RG Richey, M Tokman, AB Elmadag, N Uray
International Journal of Physical Distribution & Logistics Management, 2007
SME supply chain portfolios: firm satisfaction and organization resources
M Tokman, RG Richey, TR Morgan, L Marino, PH Dickson
The International Journal of Logistics Management, 2013
A strategic choice theory taxonomy of retailers’ strategic orientations
M Tokman, RG Richey, GD Deitz
Journal of Marketing Theory and Practice 24 (2), 186-208, 2016
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