| Customer experience driven business model innovation T Keiningham, L Aksoy, HL Bruce, F Cadet, N Clennell, IR Hodgkinson, ... Journal of Business Research 116, 431-440, 2020 | 314 | 2020 |
| Emotional intelligence in front-line/back-office employee relationships T Kearney, G Walsh, W Barnett, T Gong, M Schwabe, K Ifie Journal of Services Marketing 31 (2), 185-199, 2017 | 64 | 2017 |
| An exploration of the effects of the servicescape on customer and employee responses in a grocery retail context T Kearney, J Coughlan, A Kennedy Irish Journal of Management 32 (2), 71-91, 2013 | 58 | 2013 |
| Who really cares? Introducing an ‘Ethics of Care’to debates on transformative value co-creation E Parsons, T Kearney, E Surman, B Cappellini, S Moffat, V Harman, ... Journal of Business Research 122, 794-804, 2021 | 40 | 2021 |
| Servicescapes: a review of contemporary empirical research T Kearney, A Kennedy, J Coughlan Technological University Dublin, 2007 | 37 | 2007 |
| Engaging users in the sharing economy: individual and collective psychological ownership as antecedents to actor engagement JJ Baker, T Kearney, G Laud, M Holmlund Journal of service management 32 (4), 483-506, 2021 | 31 | 2021 |
| The influence of the physical work environment on retail employees T Kearney, J Coughlan, A Kennedy Journal of Services Marketing 37 (6), 719-731, 2023 | 10 | 2023 |
| Investigating the employee–customer relationship in a utilitarian context T Kearney, J Coughlan, A Kennedy Journal of Marketing Management 37 (13-14), 1287-1312, 2021 | 6 | 2021 |
| Incorporating Environmental Stimuli into the Service Profit Chain in a Retail Grocery Context: A Structural Equation Modelling Approach. T Kearney Technological University Dublin, 2012 | 4 | 2012 |
| Value as capital-in-use: Unpacking the temporal impacts and managerial implications for organisational value B Pinnington, J Keränen, T Kearney Industrial Marketing Management 96, 226-237, 2021 | 3 | 2021 |
| In-store design and marketing effects: taking account of the influence of servicescape design upon retail brand frontline employees T Kearney Multi-Channel Marketing, Branding and Retail Design, 193-217, 2016 | 2 | 2016 |
| A typology of users psychological ownership and engagement in the sharing economy T Kearney, J Baker, G Laud, M Holmlund University Of Tasmania, 2020 | 1 | 2020 |
| Digitally Engaged Services: A Multi-Level Perspective on Technology Readiness and Value Co-Creation Behaviour in Higher Education: An Abstract T Kearney, R Vize, T Gong Boundary Blurred: A Seamless Customer Experience in Virtual and Real Spaces …, 2018 | 1 | 2018 |
| Rapport Development in Online Channels: A Dyadic Customer/Service Employee Perspective C Raddats, T Kearney | | 2023 |
| A Netnographic Investigation of Rapport Development Between Customers and Service Employees in Online Service Encounters M Hammad, C Raddats, T Kearney | | 2023 |
| Covid should have taught us that campus needs to be a treasured space G Ahearne, T Kearney | | 2022 |
| Key Attributes of Online Learning Environments: Creating Positive Student Experiences T Kearney, J Bailey, M Tickle, F Misopoulos, D Heywood Developing Academic Practice, 1-18, 2022 | | 2022 |
| Driving engagement in platform business users: The interdependence of psychological ownership and actor engagement JJ Baker, T Kearney, G Laud, M Holmlund 2021 Frontiers in Service Conference: Service in the World of Artificial …, 2021 | | 2021 |
| A framework of online rapport-building behaviours: An exploration of Twitter M Hammad, C Raddats, T Kearney https://iae-aix. univ-amu. fr/sites/iae-aix. univ-amu. fr/files …, 2020 | | 2020 |
| Who Really Cares? Introducing an ‘Ethics of Care’to Debates on Transformational Value Co-Creation B Cappellini, L Parsons, K Scheurenbrand, T Kearney, E Surman, ... 31st Annual Meeting, 2019 | | 2019 |
Joseph CoughlanProfessor, Maynooth UniversityVerifierad e-postadress på mu.ie
