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Andrew M Farrell
Andrew M Farrell
Aston Business School
Verified email at aston.ac.uk - Homepage
Title
Cited by
Cited by
Year
Insufficient discriminant validity: A comment on Bove, Pervan, Beatty, and Shiu (2009)
AM Farrell
Journal of business research 63 (3), 324-327, 2010
13822010
Factor analysis and discriminant validity: A brief review of some practical issues
AM Farrell, JM Rudd
Australia and New Zealand Marketing Academy Conference (ANZMAC), 2009
3992009
Enjoyment of the shopping experience: Impact on customers' repatronage intentions and gender influence
C Hart, AM Farrell, G Stachow, G Reed, JW Cadogan
The Service Industries Journal 27 (5), 583-604, 2007
2602007
Service encounter conceptualisation: employees' service behaviours and customers' service quality perceptions
AM Farrell, AL Souchon, GR Durden
Journal of marketing management 17 (5-6), 577-593, 2001
2542001
Outcomes of service encounter quality in a business-to-business context
C Jayawardhena, AL Souchon, AM Farrell, K Glanville
Industrial marketing management 36 (5), 575-588, 2007
1722007
Effects of retail employees' behaviours on customers' service evaluation
C Jayawardhena, AM Farrell
International Journal of Retail & Distribution Management, 2011
1072011
Employer perceptions of skills gaps in retail: issues and implications for UK retailers
C Hart, GB Stachow, AM Farrell, G Reed
International Journal of Retail & Distribution Management 35 (4), 271-288, 2007
842007
Social control in online communities of consumption: a framework for community management
O Sibai, K De Valck, AM Farrell, JM Rudd
Psychology & Marketing 32 (3), 250-264, 2015
602015
Spontaneity and international marketing performance
AL Souchon, P Hughes, AM Farrell, E Nemkova, JS Oliveira
International Marketing Review 33 (5), 671-690, 2016
542016
Stakeholder Preference and Stated vs. Derived Importance Satisfaction Research
S Greenland, IA Combe, AM Farrell
International Journal of Market Research 58 (1), 35-55, 2016
172016
Relationship fading in business-to-consumer context
J Pokorska, AM Farrell, H Evanschitzky, K Pillai
European Marketing Academy Conference (EMAC), 2013
172013
Keyboard warriors in cyberfights: conflict in online communities of consumption and its effects on community resources
O Sibai, K De Valck, AM Farrell, J Rudd
Association for Consumer Research, 2014
132014
The Impact of Employees’ Customer Orientation and Service Orientation Behaviors on Customers’ Service Evaluation.
C Jayawardhena, AM Farrell, A Sharma
Academy of Marketing Science Conference (AMS), 2008
122008
The effect of leadership styles on service quality delivery
AM Farrell
European Marketing Academy Conference (EMAC), 2001
92001
The forgotten brand personality dimension
I Haji, H Evanschitzky, I Combe, AM Farrell
Advances in Consumer Research 40, 2012
52012
Internet banking service quality: an investigation of interrelationships between construct dimensions
C Jayawardhena, K Raman, AM Farrell
European Marketing Academy Conference (EMAC), 2006
52006
The impact of parenthood on consumption: The new car buying experience
VM Story, AJ Davies, AM Farrell
Academy of Marketing Conference, 2005
42005
The service leadership scale: A substantive validity test
AM Farrell, AL Souchon, GR Durden
Australia and New Zealand Marketing Academy Conference (ANZMAC), 2003
42003
Student morningness-eveningness type and performance: does class timing matter?
AM Farrell, A Sood, B Dewsnap, J Schmitt
European Marketing Academy Conference (EMAC), 2013
32013
We want drama! The effect of online conflict on social capital in online communities of consumption
O Sibai, AM Farrell, J Rudd, K De Valck
European Marketing Academy Conference (EMAC), 2013
32013
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