Les Johnson
Title
Cited by
Cited by
Year
The role of perceived risk in the quality-value relationship: A study in a retail environment
JC Sweeney, GN Soutar, LW Johnson
Journal of retailing 75 (1), 77-105, 1999
23371999
Measuring perceptions of brand luxury
F Vigneron, LW Johnson
Journal of brand management 11 (6), 484-506, 2004
18802004
A review and a conceptual framework of prestige-seeking consumer behavior
F Vigneron, LW Johnson
Academy of marketing science review 1 (1), 1-15, 1999
18501999
Modeling the determinants of customer satisfaction for business-to-business professional services
PG Patterson, LW Johnson, RA Spreng
Journal of the academy of marketing science 25 (1), 4-17, 1996
12931996
Applied discrete-choice modelling
DA Hensher, LW Johnson
Routledge, 2018
11522018
A hierarchical model of health service quality: scale development and investigation of an integrated model
TS Dagger, JC Sweeney, LW Johnson
Journal of service research 10 (2), 123-142, 2007
8762007
Retail service quality and perceived value: A comparison of two models
JC Sweeney, GN Soutar, LW Johnson
Journal of retailing and Consumer Services 4 (1), 39-48, 1997
5651997
A customer‐service worker relationship model
LL Bove, LW Johnson
International Journal of Service Industry Management, 2000
3582000
Why consumers use and do not use technology‐enabled services
RH Walker, LW Johnson
Journal of services Marketing, 2006
3222006
Antecedents of consumer brand engagement and brand loyalty
C Leckie, MW Nyadzayo, LW Johnson
Journal of Marketing Management 32 (5-6), 558-578, 2016
3102016
Customer relationships with service personnel: do we measure closeness, quality or strength?
LL Bove, LW Johnson
Journal of Business Research 54 (3), 189-197, 2001
3012001
Advertising corporate social responsibility initiatives to communicate corporate image: Inhibiting scepticism to enhance persuasion
A Pomering, LW Johnson
Corporate Communications: An International Journal, 2009
2812009
Customer empowerment and relationship outcomes in healthcare consultations
R Ouschan, J Sweeney, L Johnson
European Journal of Marketing, 2006
2632006
Disconfirmation of expectations and the gap model of service quality: an integrated paradigm
PG Patterson, LW Johnson
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 6 …, 1993
2461993
Customer loyalty to one service worker: should it be discouraged?
LL Bove, LW Johnson
International Journal of Research in Marketing 23 (1), 79-91, 2006
1942006
Celebrity endorsement, self-brand connection and consumer-based brand equity
A Dwivedi, LW Johnson, RE McDonald
Journal of Product & Brand Management, 2015
1812015
The demand for beer, wine, and spirits: A systemwide analysis
KW Clements, LW Johnson
Journal of Business, 273-304, 1983
1731983
Re‐thinking the conceptualization of customer value and service quality within the service‐profit chain
RH Walker, LW Johnson, S Leonard
Managing Service Quality: An International Journal, 2006
1712006
Impact of self on attitudes toward luxury brands among teens
LA Gil, KN Kwon, LK Good, LW Johnson
Journal of Business Research 65 (10), 1425-1433, 2012
1692012
The effect of cues on service quality expectations and service selection in a restaurant setting
JC Sweeney, LW Johnson, RW Armstrong
Journal of Services Marketing, 1992
150*1992
The system can't perform the operation now. Try again later.
Articles 1–20