| Service innovation in e-commerce last mile delivery: Mapping the e-customer journey Y Vakulenko, P Shams, D Hellström, K Hjort Journal of Business Research 101, 461-468, 2019 | 314 | 2019 |
| What's in the parcel locker? Exploring customer value in e-commerce last mile delivery Y Vakulenko, D Hellström, K Hjort journal of Business Research 88, 421-427, 2018 | 278 | 2018 |
| Online purchase return policy leniency and purchase decision: Mediating role of consumer trust P Oghazi, S Karlsson, D Hellström, K Hjort Journal of Retailing and Consumer Services 41, 190-200, 2018 | 256 | 2018 |
| Online retail experience and customer satisfaction: the mediating role of last mile delivery Y Vakulenko, P Shams, D Hellström, K Hjort The International Review of Retail, Distribution and Consumer Research 29 (3 …, 2019 | 237 | 2019 |
| Customer segmentation based on buying and returning behaviour K Hjort, B Lantz, D Ericsson, J Gattorna International Journal of Physical Distribution & Logistics Management 43 (10 …, 2013 | 110 | 2013 |
| Real e-customer behavioural responses to free delivery and free returns B Lantz, K Hjort Electronic Commerce Research 13, 183-198, 2013 | 106 | 2013 |
| The impact of returns policies on profitability: A fashion e-commerce case K Hjort, B Lantz Journal of Business Research 69 (11), 4980-4985, 2016 | 103 | 2016 |
| Typology of practices for managing consumer returns in internet retailing K Hjort, D Hellström, S Karlsson, P Oghazi International Journal of Physical Distribution & Logistics Management 49 (7 …, 2019 | 50 | 2019 |
| (R) e‐tail borrowing of party dresses: an experimental study K Hjort, B Lantz International Journal of Retail & Distribution Management 40 (12), 997-1012, 2012 | 30 | 2012 |
| On aligning returns management with the E-commerce strategy to increase effectiveness K Hjort Chalmers University of Technology; University of Borås, 2013 | 24 | 2013 |
| Returns avoidance and gatekeeping to enhance e-commerce performance K Hjort Swedish School of Textiles, University of Borås; Chalmers University of …, 2010 | 21 | 2010 |
| Handeln rustar för multi-kanal J Hultman, C Fuentes, K Hjort, U Johansson, V Tarnovskaya Handelsrådet, 2017 | 11 | 2017 |
| Customer segmentation based on buying and returning behaviour: Supporting Differentiated Service Delivery in Fashion E-Commerce K Hjort, B Lantz, D Ericsson, J Gattorna Developments in Logistics and Supply Chain Management: Past, Present and …, 2016 | 9 | 2016 |
| Konsumentreturer i digital handel D Hellström, K Hjort, S Karlsson, P Oghazi Handelsrådet, 2017 | 8 | 2017 |
| Retail returns management strategy: An alignment perspective S Karlsson, P Oghazi, D Hellstrom, PC Patel, C Papadopoulou, K Hjort Journal of Innovation & Knowledge 8 (4), 100420, 2023 | 3 | 2023 |
| Avoiding returns in distant selling through differentiating customers and their service delivery K Hjort, J Larsson The 21st Annual Nofoma Conference, 11-12 June 2009 Jönköping Sweden, 2009 | 3 | 2009 |
| Consumers’ value creating processes in distribution services for online shopping A Svingstedt, D Hellström, K Hjort The 4th Nordic Retail and Wholesale Conference, 2014 | 1 | 2014 |
| Experiment on consumer behaviour in fashion E-commerce–experience and insights K Hjort, D Hellström 3rd Nordic Conference on Consumer Research, 2014, 2014 | 1 | 2014 |
| An application of Avoidance and Gatekeeping to manage returns in a distance selling setting K Hjort, D Ericsson Nordic Researchers in Logistics, Kolding, Denmark, June 10-11, 2010., 2010 | 1 | 2010 |
| Transition Towards Sustainable E-Commerce: A Design Thinking Approach D Hellström, J Olsson, K Hjort | | 2022 |
Björn LantzProfessor in Operations Management at Chalmers University of TechnologyVerifierad e-postadress på chalmers.se
