| The contribution of emotional satisfaction to consumer loyalty YT Yu, A Dean International journal of service industry management 12 (3), 234-250, 2001 | 1286 | 2001 |
| Analysing service quality in the hospitality industry A Wong Ooi Mei, AM Dean, CJ White Managing Service Quality: An International Journal 9 (2), 136-143, 1999 | 726 | 1999 |
| The impact of the customer orientation of call center employees on customers' affective commitment and loyalty AM Dean Journal of Service Research 10 (2), 161-173, 2007 | 278 | 2007 |
| The impact of the customer orientation of call center employees on customers' affective commitment and loyalty AM Dean Journal of Service Research 10 (2), 161-173, 2007 | 276 | 2007 |
| Service quality in call centres: implications for customer loyalty AM Dean Managing Service Quality: An International Journal 12 (6), 414-423, 2002 | 220 | 2002 |
| Links between service climate, employee commitment and employees' service quality capability M Mikic Little, AM Dean Managing Service Quality: An International Journal 16 (5), 460-476, 2006 | 214 | 2006 |
| Links between service climate, employee commitment and employees' service quality capability M Mikic Little, AM Dean Managing Service Quality: An International Journal 16 (5), 460-476, 2006 | 214 | 2006 |
| The applicability of SERVQUAL in different health care environments AM Dean Health Marketing Quarterly 16 (3), 1-21, 1999 | 200 | 1999 |
| Links between organisational and customer variables in service delivery: Evidence, contradictions and challenges AM Dean International Journal of Service Industry Management 15 (4), 332-350, 2004 | 198 | 2004 |
| Design for service inclusion: creating inclusive service systems by 2050 RP Fisk, AM Dean, L Alkire, A Joubert, J Previte, N Robertson, ... Journal of Service Management 29 (5), 834-858, 2018 | 165 | 2018 |
| Rethinking customer expectations of service quality: are call centers different? AM Dean Journal of Services Marketing 18 (1), 60-78, 2004 | 152 | 2004 |
| Frontline employees' views on organizational factors that affect the delivery of service quality in call centers AM Dean, A Rainnie Journal of Services marketing 23 (5), 326-337, 2009 | 109 | 2009 |
| Frontline employees' views on organizational factors that affect the delivery of service quality in call centers AM Dean, A Rainnie Journal of Services marketing 23 (5), 326-337, 2009 | 109 | 2009 |
| Performance monitoring and quality outcomes in contracted services AM Dean, C Kiu International Journal of Quality & Reliability Management 19 (4), 396-413, 2002 | 101 | 2002 |
| An analysis of the airport experience from an air traveler perspective W Wattanacharoensil, M Schuckert, A Graham, A Dean Journal of Hospitality and Tourism Management 32, 124-135, 2017 | 85 | 2017 |
| Bags for life: The embedding of ethical consumerism P Yeow, A Dean, D Tucker Journal of Business Ethics 125, 87-99, 2014 | 83 | 2014 |
| Getting the most from NUD* ISTNVivo A Dean, J Sharp Electronic Journal of Business Research Methods 4 (1), pp11‑22-pp11‑22, 2006 | 80 | 2006 |
| Enhancing value for Chinese shoppers: The contribution of store and customer characteristics A Wong, A Dean Journal of retailing and consumer services 16 (2), 123-134, 2009 | 73 | 2009 |
| Enhancing value for Chinese shoppers: The contribution of store and customer characteristics A Wong, A Dean Journal of retailing and consumer services 16 (2), 123-134, 2009 | 73 | 2009 |
| Enhancing value for Chinese shoppers: The contribution of store and customer characteristics A Wong, A Dean Journal of retailing and consumer services 16 (2), 123-134, 2009 | 73 | 2009 |
Amy WongSingapore University of Social SciencesVerifierad e-postadress på suss.edu.sg
