Magnus Söderlund
Magnus Söderlund
Professor of Marketing, Stockholm School of Economics, Sweden
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TitelCiteras avÅr
Customer satisfaction and its consequences on customer behaviour revisited
M Söderlund
International journal of service industry management, 1998
6821998
Measuring customer loyalty with multi‐item scales
M Söderlund
International journal of service industry management, 2006
3622006
Customer familiarity and its effects on satisfaction and behavioral intentions
M Söderlund
Psychology & Marketing 19 (10), 861-879, 2002
3022002
Receiving word-of-mouth from the service customer: An emotion-based effectiveness assessment
M Söderlund, S Rosengren
Journal of retailing and consumer services 14 (2), 123-136, 2007
2392007
Effects of switching barriers on satisfaction, repurchase intentions and attitudinal loyalty
CR Julander, M Söderlund
SSE/EFI Working paper series in Business Administration 1, 1-21, 2003
1632003
Revisiting the smiling service worker and customer satisfaction
M Söderlund, S Rosengren
International Journal of Service Industry Management, 2008
1452008
Den lojale kunden
M Söderlund
Gyldendal akademisk, 2004
1362004
Behavioral intentions in satisfaction research revisited
M Soderlund, N Ohman
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2003
1312003
Assessing behavior before it becomes behavior
M Söderlund, N Öhman
International Journal of Service Industry Management, 2005
1132005
Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction
M Söderlund, CR Julander
Journal of Retailing and Consumer Services 16 (3), 216-226, 2009
1032009
Den nöjda kunden: kundtillfredsställelse-orsaker och effekter
M Söderlund
Liber ekonomi, 1997
1031997
Dismantling" positive affect" and its effects on customer satisfaction: an empirical examination of customer joy in a service encounter
M Söderlund, S Rosengren
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2004
942004
Young consumers’ responses to suspected covert and overt blog marketing
V Liljander, J Gummerus, M Söderlund
Internet Research, 2015
752015
Customer satisfaction and links to customer profitability: An empirical examination of the association between attitudes and behavior
M Söderlund, M Vilgon
SSE/EFI Working Paper Series in Business Administration, 1, 1999
731999
Other customers in the retail environment and their impact on the customer’s evaluations of the retailer
M Söderlund
Journal of Retailing and Consumer Services 18 (3), 174-182, 2011
632011
Loyalty program rewards and their impact on perceived justice, customer satisfaction, and repatronize intentions
M Söderlund, J Colliander
Journal of Retailing and Consumer Services 25, 47-57, 2015
552015
The happy versus unhappy service worker in the service encounter: Assessing the impact on customer satisfaction
M Söderlund, S Rosengren
Journal of Retailing and Consumer Services 17 (2), 161-169, 2010
542010
The retrospective and the prospective mind and the temporal framing of customer satisfaction
M Söderlund
European Journal of Marketing, 2003
542003
Predicting purchasing behavior on business‐to‐business markets
M Söderlund, M Vilgon, J Gunnarsson
European Journal of Marketing, 2001
482001
Emotionsladdad marknadsföring
M Söderlund
Liber ekonomi, 2003
422003
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Artiklar 1–20