| Employees intent to leave: A comparison of determinants of intent to leave versus intent to stay S Cho, MM Johanson, P Guchait International journal of hospitality management 28 (3), 374-381, 2009 | 775 | 2009 |
| The impact of human resource management practices on intention to leave of employees in the service industry in India: the mediating role of organizational commitment P Guchait, S Cho The International Journal of Human Resource Management 21 (8), 1228-1247, 2010 | 339 | 2010 |
| The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction K Namasivayam, P Guchait, P Lei International Journal of Contemporary Hospitality Management 26 (1), 69-84, 2014 | 233 | 2014 |
| Strategic human resources management research in hospitality and tourism: A review of current literature and suggestions for the future JM Madera, M Dawson, P Guchait, AM Belarmino International journal of contemporary hospitality management 29 (1), 48-67, 2017 | 232 | 2017 |
| Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance P Guchait, A Paşamehmetoğlu, M Dawson International Journal of Hospitality Management 41, 28-37, 2014 | 197 | 2014 |
| Transformational leadership and service recovery performance: The mediating effect of emotional labor and the influence of culture A Luo, P Guchait, L Lee, JM Madera International Journal of Hospitality Management 77, 31-39, 2019 | 153 | 2019 |
| Psychological contracts, perceived organizational and supervisor support: Investigating the impact on intent to leave among hospitality employees in India P Guchait, S Cho, JA Meurs Journal of Human Resources in Hospitality & Tourism 14 (3), 290-315, 2015 | 143 | 2015 |
| Error management culture: impact on cohesion, stress, and turnover intentions P Guchait, A Paşamehmetoğlu, J Madera The Service Industries Journal 36 (3-4), 124-141, 2016 | 92 | 2016 |
| Error management at different organizational levels–frontline, manager, and company P Guchait, MG Kim, K Namasivayam International Journal of Hospitality Management 31 (1), 12-22, 2012 | 88 | 2012 |
| Effectiveness of error management training in the hospitality industry: Impact on perceived fairness and service recovery performance S Yao, X Wang, H Yu, P Guchait International Journal of Hospitality Management 79, 78-88, 2019 | 87 | 2019 |
| Should organizations be forgiving or unforgiving? A two-study replication of how forgiveness climate in hospitality organizations drives employee attitudes and behaviors P Guchait, JA Lanza-Abbott, JM Madera, M Dawson Cornell Hospitality Quarterly 57 (4), 379-395, 2016 | 82 | 2016 |
| Knowledge management in service encounters: impact on customers' satisfaction evaluations P Guchait, K Namasivayam, PW Lei Journal of Knowledge Management 15 (3), 513-527, 2011 | 82 | 2011 |
| Video interviewing: A potential selection tool for hospitality managers–A study to understand applicant perspective P Guchait, T Ruetzler, J Taylor, N Toldi International Journal of Hospitality Management 36, 90-100, 2014 | 81 | 2014 |
| Psychological diversity climate: justice, racioethnic minority status and job satisfaction JM Madera, M Dawson, P Guchait International Journal of Contemporary Hospitality Management 28 (11), 2514-2532, 2016 | 79 | 2016 |
| Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being X Wang, P Guchait, A Paşamehmetoğlu International Journal of Contemporary Hospitality Management 32 (5), 1987-2006, 2020 | 76 | 2020 |
| Making teamwork work: Team knowledge for team effectiveness P Guchait, P Lei, MJ Tews The Journal of psychology 150 (3), 300-317, 2016 | 76 | 2016 |
| Hospitality employee’s mindfulness and its impact on creativity and customer satisfaction: The moderating role of organizational error tolerance X Wang, X Wen, A Paşamehmetoğlu, P Guchait International Journal of Hospitality Management 94, 102846, 2021 | 65 | 2021 |
| Error recovery performance: the impact of leader behavioral integrity and job satisfaction P Guchait, T Simons, A Pasamehmetoglu Cornell Hospitality Quarterly 57 (2), 150-161, 2016 | 64 | 2016 |
| The importance of error management culture in organizations: The impact on employee helping behaviors during service failures and recoveries in restaurants P Guchait, A Paşamehmetoğlu, JA Lanza-Abbott Journal of Human Resources in Hospitality & Tourism 14 (1), 45-67, 2015 | 59 | 2015 |
| Anxiety and gratitude toward the organization: Relationships with error management culture and service recovery performance X Wang, P Guchait, A Pasamehmetoglu International Journal of Hospitality Management 89, 102592, 2020 | 57 | 2020 |
Juan M. MaderaUniversity of HoustonVerifierad e-postadress på uh.edu
