| When words fail: A single case analysis J Whalen, DH Zimmerman, MR Whalen Social problems 35 (4), 335-362, 1988 | 372 | 1988 |
| Beyond the barricades: The sixties generation grows up J Whalen, R Flacks Temple University Press, 1989 | 324 | 1989 |
| Observations on the display and management of emotion in naturally occurring activities: The case of "hysteria" in calls to 9-1-1 J Whalen, DH Zimmerman Social Psychology Quarterly, 141-159, 1998 | 222 | 1998 |
| Community knowledge sharing in practice: the Eureka story DG Bobrow, J Whalen Reflections: The SoL Journal 4 (2), 47-59, 2002 | 195 | 2002 |
| Improvisational choreography in teleservice work J Whalen, M Whalen, K Henderson The British journal of sociology 53 (2), 239-258, 2003 | 194 | 2003 |
| A technology of order production: computer-aided dispatch in public safety communications J Whalen Situated order: Studies in the social organization of talk and embodied …, 1995 | 182 | 1995 |
| When the medium become the message: The case of the Rather‐Bush encounter SE Clayman, J Whalen Taylor & Francis Group 22 (1-4), 241-272, 1988 | 159 | 1988 |
| Expert systems in (inter)action: diagnosing document machine problems over the telephone J Whalen, E Vinkhuyzen Workplace Studies: Recovering Work Practice and Informing Systems Design, 92-140, 2000 | 120 | 2000 |
| Expert systems versus systems for experts: Computer-aided dispatch as a support system in real-world environments J Whalen Cambridge Series on Human Computer Interaction, 161-183, 1995 | 108 | 1995 |
| Making work visible: Ethnographically grounded case studies of work practice MH Szymanski, J Whalen Cambridge University Press, 2011 | 105 | 2011 |
| The Isla Vista" bank burners" ten years later: Notes on the fate of student activists J Whalen, R Flacks Sociological Focus, 215-236, 1980 | 55 | 1980 |
| Working a call: Multiparty management and interactional infrastructure in calls for help J Whalen, DH Zimmerman Calling for help: Language and social Interaction in telephone helplines 143 …, 2005 | 54* | 2005 |
| The work of the work order: document practice in face-to-face service encounters RJ Moore, J Whalen, ECH Gathman Organisation, Interaction and Practice Studies of Ethnomethodology and …, 2010 | 46 | 2010 |
| Echoes of rebellion: The liberated generation grows up J Whalen, R Flacks Journal of Political & Military Sociology, 61-78, 1984 | 41 | 1984 |
| Proximal design: Users as designers of mobility in the Russian North S Usenyuk, S Hyysalo, J Whalen Technology and Culture, 866-908, 2016 | 34 | 2016 |
| Organizing documents: Standard forms, person production and organizational action N Kameo, J Whalen Qualitative Sociology 38 (2), 205-229, 2015 | 31 | 2015 |
| Information use of service technicians in difficult cases Y Yamauchi, J Whalen, DG Bobrow Proceedings of the SIGCHI conference on Human factors in computing systems …, 2003 | 31 | 2003 |
| Studying workscapes M Whalen, J Whalen, R Moore, G Raymond, M Szymanski, E Vinkhuyzen Discourse and technology: Multimodal discourse analysis, 208-229, 2004 | 27 | 2004 |
| Texts in action DE Smith, J Whalen, M Whalen, M Carter University of Toronto and University of Oregon, 1995 | 27 | 1995 |
| Conversation analysis J Whalen, G Raymond The encyclopedia of sociology, 2000 | 24 | 2000 |
