Frontline hotel employees’ proactive personality, I-deals, work engagement and their effect on creative performance and proactive customer service performance KA Sumaneeva, G Karadas, T Avci Journal of Human Resources in Hospitality & Tourism 20 (1), 75-100, 2021 | 18 | 2021 |
Cross-functional training of front-line hotel employees, in-role and extra-role job performance, customer satisfaction, and customer loyalty: A conceptual model proposal KA Sumaneeva, KK Eluwole, A Turgay Journal of Environmental Management and Tourism 9 (6), 1183-1189, 2019 | 11 | 2019 |
Test of a serial mediation model of Machiavellian leadership among hospitality and tourism employees OM Karatepe, F Okumus, S Nosrati, K Gurcham International Journal of Hospitality Management 111, 103462, 2023 | 6 | 2023 |
Servqual, Customer Loyalty, Word of mouth: The Mediating Role of Customer Satisfaction S Shaham, T AVCI, KA SUMANEEVA 8th ADVANCES IN HOSPITALITY AND TOURISM MARKETING AND MANAGEMENT (AHTMM …, 2018 | 2 | 2018 |
Potential Effects of Disruptive Political Trends in International Tourism Market A Öztüren, K Sumaneeva, M Gashenenkov, M Meredova International Journal of Multicultural and Multireligious Understanding 4 (2 …, 2017 | 1 | 2017 |
Do Job Crafting and Work Engagement Mediate the Effect of Psychological Hardiness on Service Innovative Performance among Hospitality Employees? KA Sumaneeva, OM Karatepe, M Aboramadan, T Avci Co-Editors, 31, 2022 | | 2022 |
8th ADVANCES IN HOSPITALITY AND TOURISM MARKETING AND MANAGEMENT (AHTMM) CONFERENCE D Gursoy, S Deesilatham, P Piboonrungroj | | 2018 |
International Journal of Multicultural and Multireligious Understanding A Öztüren, K Sumaneeva, M Gashenenkov, M Meredova | | 2017 |
Antecedents and Consequences of Work Engagement in Hospitality Industry in Russia KA Sumaneeva Eastern Mediterranean University (EMU)-Doğu Akdeniz Üniversitesi (DAÜ), 2017 | | 2017 |
Test of a Mediated Moderation Model of Workplace Incivility Among Hotel Employees N Talebzadeh, K Gurcham, S Hacioglu, OM Karatepe Co-Editors, 59, 0 | | |
An Investigation of Pro-Customer Deviance in the Hospitality Industry K Gurcham, S Hacioglu, N Talebzadeh, OM Karatepe Co-Editors, 151, 0 | | |
7th ADVANCES IN HOSPITALITY & TOURISM MARKETING & MANAGEMENT (AHTMM) CONFERENCE A Ozturen, D Gursoy | | |
HIGH-PERFORMANCE WORK PRACTICES AND FRONTLINE HOTEL EMPLOYEES’CREATIVE PERFORMANCE: MEDIATING ROLE OF JOB CRAFTING Ksenia A. SUMANEEVA KK ELUWOLE, A Turgay MTCON'20, 397, 0 | | |
REVISITING THE ISSUE OF PRESENTEEISM AND ABSENTEEISM IN HOSPITALITY INDUSTRY: A SIGNPOST FOR FUTURE DIRECTION E Kayode Kolawole, KA SUMANEEVA, A Turgay MTCON'20, 405, 0 | | |